Harrassing bill collector - and how to deal?

Dumb question... other than sending a certified letter to a bill collector (from my dentist's office that I'm debating) who tells me multiple times daily from phone calls that I owe $306 for a missed appointment last year, is there a way to make them stop calling? This guy calls from an "unknown number" daily, and I can't block that (Thanks, Apple!)

I'm very tempted to send a penny to them, with a note (certified mail, of course), saying DO NOT CONTACT ME IN ANY WAY IN REGARDS TO THIS MATTER.

By the way, I called the dentist's office about this ($306??? REALLY???? FOR A MISSED APPOINTMENT???) since I haven't heard from them in almost a year, and no one's gotten back with me.

Would the "do not call" list apply to this situation?
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Replies

  • cmriverside
    cmriverside Posts: 34,454 Member
    Do Not Call lists do not protect you from bill collectors.

    Doesn't sound fun.
  • Sinisterly
    Sinisterly Posts: 10,913 Member
    You're going to have to pretend any of the following:
    1.) Be someone else
    2.) Thick accent of any other country
    3.) Wrong number


    Pick one and stick with it.

    Good luck.
  • moosegt35
    moosegt35 Posts: 1,296 Member
    I just pay my bills so they don't call.
  • Sinisterly
    Sinisterly Posts: 10,913 Member
    I just pay my bills so they don't call.
    :huh: ....
  • Pay up or fight the charges. Ignoring won't make the problem go away.
  • ElliottTN
    ElliottTN Posts: 1,614 Member
    Just file bankruptcy and be done with it.
  • marypatmccue
    marypatmccue Posts: 521 Member
    Missed appointments count as charges, and... if you had received a bill and never paid it, then... well, sorry, you owe it. I'd just make a payment plan and pay them. They won't leave you alone, and will probably attempt to find a friend or family member to start harassing if you don't buck up.
  • moosegt35
    moosegt35 Posts: 1,296 Member
    I just pay my bills so they don't call.
    :huh: ....

    hard concept, I know.
  • MissingMyOldSelf
    MissingMyOldSelf Posts: 689 Member
    I'm fighting them because why would I not hear from that dentist for a year, then all of a sudden get a letter in the mail and phone calls from this collector, and no one is sending me an itemized list? My insurance doesn't even show anything being billed from that time.
  • Sabine_Stroehm
    Sabine_Stroehm Posts: 19,263 Member
    Call the dentist again? GO to the dentist?
  • dpwellman
    dpwellman Posts: 3,271 Member
    Well. . . there is this service that Ramsey started recently. Don't know if it's any good, but I vouch for the man behind it, so it probably is,

    https://www.daveramsey.com/recommends/fair-debt?ictid=btxt.content
  • MissingMyOldSelf
    MissingMyOldSelf Posts: 689 Member
    I've called the dentist's office four times since the 10th, and they always say that the girl who deals with accounting is out at a different location, and that she'll call me back. Funny, because the bill collector says that he hasn't heard from the dentist's office, either.
  • Pipsg1rl
    Pipsg1rl Posts: 1,414 Member
    First you need to send a certified letter to the dentist to say that you are disputing the charges.

    Then you need to contact the Credit Bureas to let them know this item is in dispute - because if collectors are calling it it showing up on your report. Once a bill passes 90 days it can really hurt you.

    Additionally, ask them for PROOF they sent you a bill or a known policy that if you are a no-show you have to pay a fee. $300 seems excessive, normally it is the amount of your copay or $30-50.

    If it states you will be charged a REASONABLE amount for the no-show such as the $50, then what has happened is you are now paying for late and collection fees.

    I would try to contact the dentist and say you will not pay anything but the basic no-show fee. They may be able to arrange the payment and cancel the rest of the fees.

    EVEN IF you pay in full, the collectors will call for some time after until your record is removed from their database.

    Hope that helps--
    a person who understands about stupid fees you had no idea even existed.

    ps: try creditkarma.com to check your credit score. i love it and it's totally free!!
  • MissingMyOldSelf
    MissingMyOldSelf Posts: 689 Member
    First you need to send a certified letter to the dentist to say that you are disputing the charges.

    Then you need to contact the Credit Bureas to let them know this item is in dispute - because if collectors are calling it it showing up on your report. Once a bill passes 90 days it can really hurt you.

    Additionally, ask them for PROOF they sent you a bill or a known policy that if you are a no-show you have to pay a fee. $300 seems excessive, normally it is the amount of your copay or $30-50.

    If it states you will be charged a REASONABLE amount for the no-show such as the $50, then what has happened is you are now paying for late and collection fees.

    I would try to contact the dentist and say you will not pay anything but the basic no-show fee. They may be able to arrange the payment and cancel the rest of the fees.

    EVEN IF you pay in full, the collectors will call for some time after until your record is removed from their database.

    Hope that helps--
    a person who understands about stupid fees you had no idea even existed.

    ps: try creditkarma.com to check your credit score. i love it and it's totally free!!

    GREAT! THANK YOU!!! I remember a sign at that dentist's office saying that a missed appointment fee is $25. So.... $306?????
  • ThinLizzie0802
    ThinLizzie0802 Posts: 863 Member
    The above poster has good, sound advice.

    To add to it: whatever you have to pay, pay directly to the dentist office. Do not pay the bill collector. Make sure you get receipts and keep copies of any correspondence from here on out.
  • wolfsbayne
    wolfsbayne Posts: 3,116 Member
    The above poster has good, sound advice.

    To add to it: whatever you have to pay, pay directly to the dentist office. Do not pay the bill collector. Make sure you get receipts and keep copies of any correspondence from here on out.

    ^^ This
  • MissingMyOldSelf
    MissingMyOldSelf Posts: 689 Member
    The above poster has good, sound advice.

    To add to it: whatever you have to pay, pay directly to the dentist office. Do not pay the bill collector. Make sure you get receipts and keep copies of any correspondence from here on out.

    Thank you! I will!

    The funny thing is that when I called my dental insurance company, they gave me the amounts charged and the check numbers for payment that they sent, and the dates cleared, and nothing was submitted after January 2013.

    My husband says that this sounds a bit like either insurance fraud, or some other patient with my name wasn't charged correctly.
  • The bills for missed appointments are not sent to Insurance companies. Call the dentist and talk to them, tell them you are going to Better business bureau for charging 306$ for a missed appointment.
  • pawnstarNate
    pawnstarNate Posts: 1,728 Member
    Give'em Sin's number....she'll handle this for ya! :wink:
  • MissingMyOldSelf
    MissingMyOldSelf Posts: 689 Member
    Give'em Sin's number....she'll handle this for ya! :wink:

    I've never met her before, but I'm very tempted! :) LOL
  • Just file bankruptcy and be done with it.


    For only $306??? Ummmmm no. Unless you are jobless and homeless I would just PAY IT, or set up a payment plan while you are fighting it.....I get that it sucks they charge you such a ridiculous amount, but good credit is important in life and if it has been sent to an actual bill collector that will reflect negatively.
  • jmc0806
    jmc0806 Posts: 1,444 Member
    if it's your cell phone, call your provider and block all blocked numbers from calling you. They'd have to dial back using a code to unblock it and I doubt they would.
  • MissingMyOldSelf
    MissingMyOldSelf Posts: 689 Member
    How about not be a dead beat and pay the bill instead of running away from responsibilities????????????????????????????????????????

    How hard is it for you to drive to the dentist office, you put it on someone else for not picking up their phone, but you could easily go to the dentist office when this happened and taken care of it.

    Better plan, be like the rest of those people who don't bother to be pay their bills and then live on welfare and food stamps and make those of us who actually work and are responsible be responsible for your laziness. YaaaaaaaaaaaaaaaaaaaaaaY.

    Aww, you're cute.

    How about you READ before you post, and see details?
  • Derpes
    Derpes Posts: 2,033 Member
    Look up the FDCPA (fair debt collection practices act).

    Debt collectors have to obey the law.
  • beachlover317
    beachlover317 Posts: 2,848 Member
    Better to deal with it than to have your credit rating drop because of it. It is a legit charge at some doctor's and dentist's office if you miss an appointment and don't call to cancel. If it's in collection, you will probably have to deal with them first.

    Any advice you're getting to ignore it or block the call is all well and good for now. Just don't expect to be able to get loans for cars, houses, etc with outstanding bills on your record.

    Good luck, this sounds like a nightmare.
  • zilfig64
    zilfig64 Posts: 71 Member
    If you truely do not owe this money, do not pay it! There are collection laws. Offices, and bill collectors have a very strict set of rules that they must abide by - they are forbidden under state and federal collection statutes from harassing you.
    Google: Federal Debt Collection Practices Act - in addition, there are State specific laws that may be more restrctive.

    In general:
    -Send a letter to the dentist office disputing the charge, and requesting a complete accounting of the alleged bill - they will generally have to send that info to you within 7 days (varies slightly by State)
    - Document the contacts you are getting, and send a complaint to your State - look for the Depart of Business and Consumer Affairs - they usually have online forms you can fill-out, and they handle these issues quickly.
    - If the person calls you again, state that they are no longer allowed to contact you. If they contact you after that point, document all the calls (or letters). If this continues, you can actually sue them for 3 times the amount they are trying to collect for harassment.
  • MissingMyOldSelf
    MissingMyOldSelf Posts: 689 Member
    If you truely do not owe this money, do not pay it! There are collection laws. Offices, and bill collectors have a very strict set of rules that they must abide by - they are forbidden under state and federal collection statutes from harassing you.
    Google: Federal Debt Collection Practices Act - in addition, there are State specific laws that may be more restrctive.

    In general:
    -Send a letter to the dentist office disputing the charge, and requesting a complete accounting of the alleged bill - they will generally have to send that info to you within 7 days (varies slightly by State)
    - Document the contacts you are getting, and send a complaint to your State - look for the Depart of Business and Consumer Affairs - they usually have online forms you can fill-out, and they handle these issues quickly.
    - If the person calls you again, state that they are no longer allowed to contact you. If they contact you after that point, document all the calls (or letters). If this continues, you can actually sue them for 3 times the amount they are trying to collect for harassment.

    Thank you very much for your reply!

    I'm not sure I owe THAT much... I know I'd owe the $25 for the missed appointment, but $281 extra? Plus, why would it be so hard to get an itemized list of the fee from anyone?

    I don't have a work phone here at my job, but this collector has found my employer, and has called and left messages with 4 different departments for me to call him, and I've told him to stop that, which he has. But he has one more call before I tell him to stop calling my phone. I'll definitely keep track from here on out! Thank you, zilfig!
  • kdb247
    kdb247 Posts: 326 Member
    How about not be a dead beat and pay the bill instead of running away from responsibilities????????????????????????????????????????

    How hard is it for you to drive to the dentist office, you put it on someone else for not picking up their phone, but you could easily go to the dentist office when this happened and taken care of it.

    Better plan, be like the rest of those people who don't bother to be pay their bills and then live on welfare and food stamps and make those of us who actually work and are responsible be responsible for your laziness. YaaaaaaaaaaaaaaaaaaaaaaY.

    Aww, you're cute.

    How about you READ before you post, and see details?


    ^Right, ugh!
  • skinnerj01
    skinnerj01 Posts: 2 Member
    Here is a blanket letter I am NOT a lawyer:

    Re: DEMAND TO VALIDATE DEBT UNDER STATE LAW
    Acct/Loan #: xxxxxxxxx

    To Whom It May Concern:

    I am sending this letter in response to a written notice dated (Date). The notice sent by your office claimed that I owe a certain debt to you or to a company you are affiliated with.

    Please be advised that this is a debt validation letter. At this time, I am not disputing the validity of this debt. I am simply requesting proof of the debt. However, I reserve the right to dispute the debt after I receive a full and complete written response to this request to validate the debt. Please be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 (b) that your claim is disputed and validation is requested.

    This is NOT a request for “verification” or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you or the client you represent, <client>

    You are aware of the Fair Debt Collection Practices Act, in addition to my home state laws regarding debt collection practices. Under such laws, I am asserting my right to receive the following information to my requests. Be advised that when I refer to “your company”, I am referring to the company that sent the notice claiming I owe a debt.

    Please provide me with the following:
    1. Who or what is the current legal owner of the debt; If your company is the owner then provide proof of the proper transfer of the debt to your company.
    2. What the money you say I owe is for;
    3. Provide an accounting of all payments made against the debt and an accounting of all fees, charges, costs, legal fees, penalties, and interest charged because of the debt.
    4. Complete payment history, the requirement of which has been established via Spears v. Brennan 745 N.E.2d: 2001 Ind. App. LEXIS 509
    5. Provide me with copies of any papers that show I agreed to pay you what you say I owe;
    6. Provide a verification or copy of any judgment as it relates to the debt; and/or any legal papers filed against me in an effort to collect the debt if applicable;
    7. Identify the original creditor;
    8. Provide a complete list of all owners of the debt, including the date of transfers or assignments of the debt;
    9. Are you in possession of the original paperwork that established and created the debt obligation;
    10. Provide a copy of all written agreements that establish the debt;
    11. Provide a copy of all written agreements allegedly signed by me as it relates to the debt;
    12. Prove the Statute of Limitations has not expired on this account; thereby establishing you are legally entitled to collect the debt.
    13. Show me that you are licensed to collect in my state;
    14. Provide me with your license numbers and Registered Agent;
    15. The agreement which authorizes you to collect debt on the assumed debt.
    16. Provide proof that you have filed all necessary paperwork with the appropriate agencies that allow you to collect debt from me in my home state or my home city. Include your registration and/or license numbers.
    17. Agreement that bears the signature of the alleged debtor wherein he agreed to pay the original creditor.
    18. Letter of sale or assignment from the original creditor to your company. (Agreement with your client that grants you the authority to collect on this alleged debt.) Coppola v. Arrow Financial Services, 302cv577, 2002 WL 32173704 (D.Conn.)

    All collection activity must cease and desist until you have provided me with all of the requested information contained in this letter and until I have had 60 days to review the requested information. Furthermore, you shall cease and desist making any contact by telephone, email, text, facsimile, or internet phone to my home, to any past and present place of employment, to any of my relatives, to any of my friends, and to any of my co-workers. In fact, you must cease and desist making any and all above mentioned contact to any person or entity. You may only contact me, in writing, by regular mail to the address on this letter.
  • kbmnurse
    kbmnurse Posts: 2,484 Member
    Grow up and pay the bill.
This discussion has been closed.