Help my fitpal is not adding my fitbit steps

talltanja · February 2015

I am having trouble, my fitbit is connected but not automatically adding my steps. The first day it did, but not since then HELP Also cant always find the barcode icon to scan food???

retirehappy · February 2015

Try this fix: http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

I assume you mean the barcode icon in MFP, on the phone app? If so go into your food diary, select add a food, and the barcode icon should show up there, on my iphone it is the lower right hand side. Not sure about the android as I don't use one. If that doesn't work you can try to uninstall and reinstall MFP app. I've never had the problem personally but reinstall usually fix any issue with a free app is my experience.

Good luck.

drewrilett · May 2015

I had the same issue.

• Disconnect your FitBit from your MFP on the MFP website via Apps > FitBit Tracker > Disconnect.
• Revoke access to MFP on the FitBit website via Settings > Applications.
• Re-connect FitBit to MFP on the MFP website via Apps > FitBit Tracker > Connect.
• Finally (and the most important bit), in the MFP app on your phone, go to More > Steps and you should see its set to "Don't track steps", select FitBit from the list and now the steps should be showing again on your home page in both the MFP App and website along with the Exercise count.

Hope that helps everyone as it fixed it for me

editorgrrl · May 2015

MFP has had step problems all week:
https://myfitnesspal.desk.com/customer/portal/articles/1972979--fitbit-syncing-downtime-5-7-15

https://myfitnesspal.desk.com/customer/portal/articles/1970451--members-may-experience-some-steps-issues-5-5-5-7-

FYI, MFP has a Fitbit Users group: http://community.myfitnesspal.com/en/group/1290-fitbit-users

Help my fitpal is not adding my fitbit steps

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