Fitbit steps still not showing up

melcook99 · May 2015

I know there was some lag time with the steps due to the clean up they were trying to do. However, my steps still aren't showing. I've been reading how others were getting there's back to normal, but nothing this way yet. Should I be logging my food and others into the FitBit app or keep holding out to see if it will start working again? Happy Monday.

editorgrrl · May 2015

MFP hasn't posted an update since 5/8:
https://myfitnesspal.desk.com/customer/portal/articles/1972979--fitbit-syncing-downtime-5-7-15

https://myfitnesspal.desk.com/customer/portal/articles/1970451--members-may-experience-some-steps-issues-5-5-5-7-

dogwhisperette · May 2015

bump

ZombieMom79 · May 2015

I have had that problem:

1) make sure there isn't an update for the app
2) make sure your phone is on the most recent version - this fixed my problem
3) reset your fitbit

Hope this helps.

editorgrrl · May 2015

FYI, MFP has a Fitbit Users group: http://community.myfitnesspal.com/en/group/1290-fitbit-users

mrowrmeowmrowr · May 2015

This happened to me last week. My steps finally showed up on MFP after I turned off my phone's bluetooth and shut all of my programs. I then went back into the MFP app and forced a sync and they showed.

drewrilett · May 2015

I had the same issue.

• Disconnect your FitBit from your MFP on the MFP website via Apps > FitBit Tracker > Disconnect.
• Revoke access to MFP on the FitBit website via Settings > Applications.
• Re-connect FitBit to MFP on the MFP website via Apps > FitBit Tracker > Connect.
• Finally (and the most important bit), in the MFP app on your phone, go to More > Steps and you should see its set to "Don't track steps", select FitBit from the list and now the steps should be showing again on your home page in both the MFP App and website along with the Exercise count.

Hope that helps everyone as it fixed it for me

Fitbit steps still not showing up

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