Syncing Fitbit with MyFitnessPal Help please

iamada74
iamada74 Posts: 4 Member
edited May 2015 in Fitness and Exercise
I am trying to sync my Fitbit with MyFitnessPal. The instructions say to log into MFP, click Apps, click Connect, choose Fitbit, then click Allow. It's all good until I get to the the "Allow". After I click Connect, it takes me to open Fitbit app, so I open and nothing...that's it. They don't sync. The word "Allow" or anything even close to it never appears anywhere.
Please help me! :(

Replies

  • juliepenrod1
    juliepenrod1 Posts: 1 Member
    I'm having the same issue.
  • mindyp69
    mindyp69 Posts: 9 Member
    Mine doesn't even say connect it says get app! I already have both apps! I've tried unis tallinn and reinstalling
  • iamada74
    iamada74 Posts: 4 Member
    Apparently they are having issues right now. Someone posted about it yesterday & a ticket was put in. In the meantime, she posted a link to go to so that you can do it on your computer
  • iamada74
    iamada74 Posts: 4 Member
    i'll get it for you...give me a second :)
  • iamada74
    iamada74 Posts: 4 Member
    Here is a link to where they explain to you how to do it on your computer. It works thankfully, cuz I was getting very frustrated! lol

    http://myfitnesspal.desk.com/customer/portal/articles/1979738--members-unable-to-link-fitbit-via-ios-android-app-

    Good luck! :)
  • editorgrrl
    editorgrrl Posts: 7,060 Member
    You can also connect your accounts at http://www.myfitnesspal.com/fitbit

    FYI, MFP has a Fitbit Users group: http://community.myfitnesspal.com/en/group/1290-fitbit-users
  • mindyp69
    mindyp69 Posts: 9 Member
    Oh my goodness editorgrrl you a godsend! I've been contacting support for 3 days now & just by you giving me that 1st link solved my problem! THANK YOU SO MUCH!
  • risforraquel
    risforraquel Posts: 2 Member
    Can someone please explain how to "sync" Fitbit steps to MFP. I'm already "connected" just can't seem to sync my steps.
  • shadow2soul
    shadow2soul Posts: 7,692 Member
    edited September 2015
    risforraquel wrote: »
    Can someone please explain how to "sync" Fitbit steps to MFP. I'm already "connected" just can't seem to sync my steps.
    @risforraquel
    When they are connected it sends over the step count. While Fitbit should be already sending over your steps, you won't actually see them on the MFP app unless you have Fitbit selected in the settings. On the website, you will only see them on the "Check In" page.
    Go to the menu in MFP's app
    Select Steps
    Make sure Fitbit Tracker has a check next to it

    If it does and it's still not working like it should, you should contact MFP's support.
  • risforraquel
    risforraquel Posts: 2 Member
    @shadow2soul thank you! I did all of the above but it still didn't sync then I went into my Fitbit app and synced it from there. When I came back to MFP my steps were there!

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