Help synching garmin vivoactive

c613477
c613477 Posts: 296 Member
edited November 2024 in Fitness and Exercise
I finally saved enough to buy myself a new fitness tracker a couple weeks ago. I had the original garmin vivofit for a year until I lost it while traveling ( horrible band that kept coming out on that one). I decided to get a vivoactive since it has decent battery life and is water proof. I have been trying for two weeks to get it to pair and such with the garmin connect app. I have even uninstalled the app, unpaired the phone with the vivoactive and nothing works. I keep getting a server error. I know the device is actually paid with my phone since I get the notifications without any issues. But it is useless to me unless I get it to synch with the app so I can adjust my calories in MFP. Help!!! I am about ready to return it and get something else that works...( Suggestions on that please). Thanks!

Replies

  • Scotch2cubes
    Scotch2cubes Posts: 27 Member
    have you plugged it into your computer and gotten all the latest firmware and software updates.
    I had mine for a week and hated it until I realized that was the problem.
    Other than that try creating new accts for Connect and App and see if it's just an account issue
  • c613477
    c613477 Posts: 296 Member
    Thank you. I connected to the computer and can sync it with difficulty there too and it fails to install and something. Let me try that first and good idea on starting a new account for connect!
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