My steps completely disappeared

msteele098
msteele098 Posts: 3 Member
edited November 27 in Fitness and Exercise
My Fitbit steps usually display directly under my main summary, but they have completely vanished! Has this happened to anyone else?

Replies

  • CyberTone
    CyberTone Posts: 7,337 Member
    It's the beginning of the new year and all of the new Fitbit users are clogging up the server bandwidth. Give it some time and the synching should catch up eventually.
    January 4th, 2016 9:52AM PST

    Hi Folks,

    At this time we are experiencing a rather large backlog with our Fitbit sync requests. This may result in a delay in sync time for your Fitbit steps, calorie adjustments, exercises, etc. During this time we do not recommend unlinking and relinking your accounts, as this will not resolve the issue for you.

    We appreciate your patience while we work on resolving the sync delay.

    Cheers,
    MyFitnessPal Staff

    Reference:
    https://myfitnesspal.desk.com/customer/en/portal/articles/2272192-fitbit-sync-delay-1-4-16
  • msteele098
    msteele098 Posts: 3 Member
    edited January 2016
    Thank you for the reply! I always figured MFP and Fitbit were popular.
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