FitBit steps not being synced to MyFitnessPal?

d_pattimore · July 2016

I've tried resetting permissions on both apps and websites, reinstalling both apps so they're up to date and still nothing. Used to be that it would update on every sync and send over the calorie adjustment and steps taken but now it's stuck at 0 and won't budge! Anyone else having this issue or got a fix? I'm using a Charge HR.

alikonda · July 2016

@d_pattimore If this hasn't resolved for you, you should probably write to support. https://myfitnesspal.desk.com/customer/en/portal/articles/2504346-not-seeing-partner-adjustment-in-exercise-diary-or-steps-from-partner---fixed

d_pattimore · July 2016

Thanks @alikonda haven't had any luck as yet. Will give that a try

d_pattimore · July 2016

It's actually decided to work now, not sure what's changed over the last few days but hopefully it sticks to it now!

Amanda_1973 · July 2016

I had the same thing occur as well with Fitbit/MFP over the last two days, last night just before I went to bed it sent over my calories and they were calculated...very frustrating but hopefully it was a bug and is now fixed.

I do have a question though while we are on this topic, Fitbit sends over to MFP how many calories I've burned, the MFP has a number of burned calories that it subtracts from the fitbit information, where does MFP calculate it's calorie # that it deducts from the calories burned in fitbit?

FitBit steps not being synced to MyFitnessPal?

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