Fitbit

nic1356 · February 2017

Hi. I have joined today and I have synced my Fitbit Charge 2 but my steps registered are not the same as what is showing on MFP? My MFP is showing less and I can only imagine it's the steps picked up by my phone rather than the fitbit. Can anyone help? x

CyberTone · February 2017

On the MFP mobile app, go to Menu > Steps, or on the web version go to APPS > Steps, and make sure Fitbit Tracker is selected. If that does not work, you may need to disconnect the link on MFP, then go to the Fitbit website to revoke access, then go to MFP website (not mobile app) to reconnect; then verify Fitbit tracker is your step source.

Please see this article, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...

https://myfitnesspal.desk.com/customer/en/portal/articles/1427466-what-if-data-doesn-t-appear-to-be-syncing-from-fitbit-to-myfitnesspal-

nic1356 · February 2017

CyberTone wrote: »

On the MFP mobile app, go to Menu > Steps, or on the web version go to APPS > Steps, and make sure Fitbit Tracker is selected. If that does not work, you may need to disconnect the link on MFP, then go to the Fitbit website to revoke access, then go to MFP website (not mobile app) to reconnect; then verify Fitbit tracker is your step source.

Please see this article, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...

https://myfitnesspal.desk.com/customer/en/portal/articles/1427466-what-if-data-doesn-t-appear-to-be-syncing-from-fitbit-to-myfitnesspal-

Thank you for responding but I did all of that before posting here. I've also emailed MFP as I'm
at a loss as to what to do next.

nic1356 · February 2017

In fact I've noticed it's not updating anything. Not even the food

macgurlnet · February 2017

If you just set up everything today, give it some time. If things aren't transferring in the evening, then maybe something isn't working right. There tend to be delays with the syncing.

~Lyssa

nic1356 · February 2017

macgurlnet wrote: »

If you just set up everything today, give it some time. If things aren't transferring in the evening, then maybe something isn't working right. There tend to be delays with the syncing.

~Lyssa

Thanks Lyssa x

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