I'm just about DONE with this site!!!

LindieM49
LindieM49 Posts: 5 Member
edited November 17 in Getting Started
I attempted to log on last night: down for maintenance.
I attempted to log on this morning: down for maintenance.
I tried again about an hour later, and finally got into my dialy log.

Just NOW??? EVERYTHING in my daily log for the past 2 days (it's only my 3rd day) is GONE!

Very frustrated, and just about to dump this whole thing unless someone has an idea on how I can retrieve the past two days AND prevent all this from happening again!
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Replies

  • DeficitDuchess
    DeficitDuchess Posts: 3,099 Member
    Also always take screenshots so, that you've a record if/when this; occurs & thus don't entirely, lose your; data!
  • sllm1
    sllm1 Posts: 2,130 Member
    It told me that a few times today, but it's not a normal occurrence.
  • joseccastaneda
    joseccastaneda Posts: 267 Member
    Also, if your logging on your phone app and expect to see it on your desktop it doesn't always works that way. You may have logged it on your phone but the phone may not have connected instantly and is waiting for a better connection to update. Not saying that's what happen to you but things like this happen.
  • Blubberbuster1
    Blubberbuster1 Posts: 265 Member
    Hey Lindie, this is very unusual, I only experienced the issues you're having today for a little bit, I just walked away and came to it later and it was fine. I'm sure they've fixed the issue.
  • packetpusher51870
    packetpusher51870 Posts: 2 Member
    I've also noticed some sync/down issues with the site over the last two days. I've noticed that if you refresh a couple times you can usually get the request through. Based on the symptoms I'd guess they were having some issues with load-balancing or server clustering. Check back later to see if you got your last two days back, if it is a problem with clustering and you just started, your stuff may not have gotten sync'd properly, but could be recoverable.

    Overall I agree with the sentiments posted above, the site is usually very stable (and I'm Network/Cloud Engineer, so I'm usually very critical), you just had bad luck with your start time, don't give up on it.
  • RoxieDawn
    RoxieDawn Posts: 15,488 Member
    edited March 2017
    .
  • desidelay
    desidelay Posts: 17 Member
    I have been on this site for years, and this morning was the ONLY time I have experienced it being down. This is a great site you should give a chance.
  • ThatUserNameIsAllReadyTaken
    ThatUserNameIsAllReadyTaken Posts: 1,530 Member
    Mine was down for maintenance for a LONG time yesterday, and also this morning. Often I log in and cannot access my page or diary but can access the forums. All this is very frequent. I don't have answers. I wish I did.
  • becky10rp
    becky10rp Posts: 573 Member
    This is not unusual. Under Armour bought MFP awhile ago. Since then, there have been a lot of issues. I've been on MFP for almost 4 years. Since UA has been 'in control' - there's been problems. I've logged tickets multiple times with Tech Support. They are not helpful. All I can say is - it's free - therefore I use it.
  • TheCupcakeCounter
    TheCupcakeCounter Posts: 606 Member
    Today was the first time in over a month I had issues
  • try2again
    try2again Posts: 3,562 Member
    Lol... when I discovered they were down for maintenance this morning, I fully expected to come back & find my news feed not working properly for 6 months, or some other major problem caused by something they "fixed" (hint:
    it's happened before!). It's a thing on MFP... you'll grow to love it (or at least stop pulling your hair out when it happens ;) )
  • CSARdiver
    CSARdiver Posts: 6,252 Member
    The website or you phone app? This might be related to your operating system updating. I have experienced no issues with MFP.
  • CSARdiver
    CSARdiver Posts: 6,252 Member
    edited March 2017
    Double post.
  • fitin50s2
    fitin50s2 Posts: 111 Member
    It's free, so I deserve what I get. The site unstable from time to time - as is the app. Need to get used to it or don't use it.
  • TR0berts
    TR0berts Posts: 7,739 Member
    CSARdiver wrote: »
    The website or you phone app? This might be related to your operating system updating. I have experienced no issues with MFP.

    ...Except for double posting...

    :D
  • TavistockToad
    TavistockToad Posts: 35,719 Member
    OK, bye!
  • Betty
    Betty Posts: 8,883 MFP Staff
    edited March 2017
    @LindieM49 If you or anyone else is having issues with potential data loss during the recent downtime please contact support by clicking on this link: http://myfitnesspal.desk.com/customer/portal/emails/new or send an email to support@myfitnesspal.com with your device information, and exact problem and our support team will investigate.
  • CSARdiver
    CSARdiver Posts: 6,252 Member
    TR0berts wrote: »
    CSARdiver wrote: »
    The website or you phone app? This might be related to your operating system updating. I have experienced no issues with MFP.

    ...Except for double posting...

    :D

    LOL - I think that's my first issue! Still going to blame my outdated browser.
  • 3rdof7sisters
    3rdof7sisters Posts: 486 Member
    edited March 2017
    A very rare occurrence.
    Patience. Don't give up. You know what you have done for 3 days, if you stayed within your goals, no big deal. Carry on from here.
    I have never looked back at my previous days food, or exercise. Been on here since 12/26/16 and I am losing steadily.
    It will be ok, you'll see.
  • LindieM49
    LindieM49 Posts: 5 Member
    Thank you, everyone (almost everyone) for your suggestions and info re this site. Yes, it is free, but that doesn't mean I should lose data and as far as maintenance goes, ita, but it would be nice to know somehow that it wasn't just an errant message I received when trying to log onto my food diary, esp when other parts of this site were still working. I can't begin to think how frustrating it would be to spend a month on here tracking on a food diary only to have it disappear one day...that was my fear. I'm using my computer, which is absolutely up to date and reliable, so I didn't understand why I would be having issues with this site.

    I'll try again from today on and see what happens in the next few days; I agree it's a helpful site and all your responses just confirms how active the boards are here and how (mostly) helpful you all are. There's always one who seems to want to be negative, unfortunately.

    Thank you again for your helpful responses....I shall persevere! :)
  • LindieM49
    LindieM49 Posts: 5 Member
    In response to NEEDTOBEFIT.....obviously we've never met so I don't know how you can form such a fast opinion of my motives. I'm 67 years old and have dieted before, very successfully! Don't presume to know whether it's the site I'm frustrated with OR my diet.
    If anything can to persuade me to drop off these boards it's rude comments such as yours, itsthehumitidy and jennifer_471.
  • psuLemon
    psuLemon Posts: 38,431 MFP Moderator
    becky10rp wrote: »
    This is not unusual. Under Armour bought MFP awhile ago. Since then, there have been a lot of issues. I've been on MFP for almost 4 years. Since UA has been 'in control' - there's been problems. I've logged tickets multiple times with Tech Support. They are not helpful. All I can say is - it's free - therefore I use it.

    Even after the acquisition, MFP still has had control of the forums. What you are noticing (probably) is when they switched base platforms to Vanilla, since the old platform was unable to be maintained.
This discussion has been closed.

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