I paid for Gold membership but am not getting the membership extras

katieallison5309
katieallison5309 Posts: 3 Member
edited November 2024 in Getting Started
I paid for a Gold membership and IM still seeing ads nor am I jumping to the head of line with questions and comments. Please let me know what Inness to do to have my Gold membership activates. Thank you.

Replies

  • CyberTone
    CyberTone Posts: 7,337 Member
    edited April 2017
    There is no MFP "Gold" level membership that I know of. The paid version of MFP is called Premium.

    Your account shows that your level is "Member."

    Perhaps there is a phishing/scam scheme afoot? @Alex @Betty
  • katieallison5309
    katieallison5309 Posts: 3 Member
    I meant "premier"
  • katieallison5309
    katieallison5309 Posts: 3 Member
    With my premier membership I aim still seeing ads, plus every time I put in water and sometimes when I input foods they simply disappear. Last, my understanding is that premier members' questions go to the front and that doesn't seem to be happening.
  • Olivia
    Olivia Posts: 10,136 MFP Staff
    @katieallison5309 Please accept our apologies for the frustration, it looks like there is an issue with your premium subscription. I have located the email you sent our support team this morning and have escalated it to the correct team and you should be getting a response shortly. If you have not gotten your issue resolved or a reply from the teammate who is working with your case by the end of the day, please let me know.

    Thanks @CyberTone for calling us in.
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