Fitbit no longer syncing?

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Mmdawson1
Mmdawson1 Posts: 1 Member
in Fitness and Exercise
My fitbit app mysteriously stopped syncing with MyFitnessPal yesterday. Any thoughts?
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Replies

  • HermanLily
    HermanLily Posts: 217 Member
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    Mine is in and out as well
  • wvbeetlebug
    wvbeetlebug Posts: 5 Member
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    Same here
  • azpostal
    azpostal Posts: 788 Member
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    Mine stopped syncing yesterday too
  • MsMaeFlowers
    MsMaeFlowers Posts: 261 Member
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    Try disconnecting it from MFP and reconnecting. It just worked for me.
  • Christine_72
    Christine_72 Posts: 16,049 Member
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    MsMaeFlowers wrote: »
    Try disconnecting it from MFP and reconnecting. It just worked for me.

    Yeah this works. But you have to do it every time you want to sync.

  • david_crossey
    david_crossey Posts: 3 Member
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    Same issue; doesn't auto sync now and I have to revoke access from both apps and re-add to fix. Not sure if this is MyFitnessPal or Fitbits fault :(
  • Christine_72
    Christine_72 Posts: 16,049 Member
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    david_crossey wrote: »
    Same issue; doesn't auto sync now and I have to revoke access from both apps and re-add to fix. Not sure if this is MyFitnessPal or Fitbits fault :(

    I only have to revoke it on mfp's side . Have you tried disconnecting and reconnecting only on mfp?
  • Smallscalevictories
    Smallscalevictories Posts: 1 Member
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    Mine too
  • drewski_1
    drewski_1 Posts: 3 Member
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    Same here. Started yesterday (4/15/17).
  • patchie27
    patchie27 Posts: 4 Member
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    Same with me, excercise is not sync from Fitbit into my fitness pal.started today.
  • rita4453
    rita4453 Posts: 14 Member
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    Evidently mine did too a few weeks ago. Had to contact FitBit and they walked me through getting it synced again.
  • acurzon1970
    acurzon1970 Posts: 2 Member
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    Mine stopped working yesterday also. I disconnected and then reconnected several times in order to update the data, but that's not a suitable long term solution. Let's hope someone from the technical side can fix this asap.
  • paulinespenc
    paulinespenc Posts: 4 Member
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    Just started using the two together so very disappointed I can't get it to work. Sounds like it's not just me though though
  • david_crossey
    david_crossey Posts: 3 Member
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    Christine_72 wrote: »
    david_crossey wrote: »
    Same issue; doesn't auto sync now and I have to revoke access from both apps and re-add to fix. Not sure if this is MyFitnessPal or Fitbits fault :(

    I only have to revoke it on mfp's side . Have you tried disconnecting and reconnecting only on mfp?

    I'm doing that now but it seems I have to do that every time I want to sync steps/exercise
  • rita4453
    rita4453 Posts: 14 Member
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    Has happened to me several times in the past couple of weeks... FitBit support helped me first time. Just realized it did it again....
  • darrenwr2
    darrenwr2 Posts: 4 Member
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    Same here as above, have to revoke and then add access each time.
    Obviously a widespread issue but what are mfp doing about it?
    Maybe time to look at an alternative app?
  • RuNaRoUnDaFiEld
    RuNaRoUnDaFiEld Posts: 5,864 Member
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    darrenwr2 wrote: »
    Same here as above, have to revoke and then add access each time.
    Obviously a widespread issue but what are mfp doing about it?
    Maybe time to look at an alternative app?

    Help yourself. I've not found a better free app
  • RuNaRoUnDaFiEld
    RuNaRoUnDaFiEld Posts: 5,864 Member
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    http://myfitnesspal.desk.com/customer/en/portal/articles/2788254-fitbit-steps-not-syncing-as-of-4-15

    Customer services are looking at it
  • soniaf
    soniaf Posts: 106 Member
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    Here is a notice about it...
    Fitbit steps not syncing as of 4/15

    Sunday, 4/16/2017, 6:18 pm PST

    Sorry for any trouble with your fitbit integration. We're currently investigating an issue which has caused steps from fitbit to stop syncing around Saturday 4/15. We are still investigating to confirm the source of the problem but if you started having trouble after updating your tracker or the fitbit app, you may also want to touch base with their team to see if they have any additional insight to offer. We will do what we can to get things straightened out as soon as possible.

    We will continue to update this article as more information becomes available. Please check back for further updates.

    All the best,
    MyFitnessPal Staff
  • js772
    js772 Posts: 2 Member
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    Waiting.....

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