Fitbit no longer syncing?

Mmdawson1
Mmdawson1 Posts: 1 Member
in Fitness and Exercise
My fitbit app mysteriously stopped syncing with MyFitnessPal yesterday. Any thoughts?
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Replies

  • HermanLily
    HermanLily Posts: 217 Member
    Mine is in and out as well
  • wvbeetlebug
    wvbeetlebug Posts: 5 Member
    Same here
  • azpostal
    azpostal Posts: 788 Member
    Mine stopped syncing yesterday too
  • MsMaeFlowers
    MsMaeFlowers Posts: 261 Member
    Try disconnecting it from MFP and reconnecting. It just worked for me.
  • Christine_72
    Christine_72 Posts: 16,049 Member
    MsMaeFlowers wrote: »
    Try disconnecting it from MFP and reconnecting. It just worked for me.

    Yeah this works. But you have to do it every time you want to sync.

  • david_crossey
    david_crossey Posts: 3 Member
    Same issue; doesn't auto sync now and I have to revoke access from both apps and re-add to fix. Not sure if this is MyFitnessPal or Fitbits fault :(
  • Christine_72
    Christine_72 Posts: 16,049 Member
    david_crossey wrote: »
    Same issue; doesn't auto sync now and I have to revoke access from both apps and re-add to fix. Not sure if this is MyFitnessPal or Fitbits fault :(

    I only have to revoke it on mfp's side . Have you tried disconnecting and reconnecting only on mfp?
  • Smallscalevictories
    Smallscalevictories Posts: 1 Member
    Mine too
  • drewski_1
    drewski_1 Posts: 3 Member
    Same here. Started yesterday (4/15/17).
  • patchie27
    patchie27 Posts: 4 Member
    Same with me, excercise is not sync from Fitbit into my fitness pal.started today.
  • rita4453
    rita4453 Posts: 14 Member
    Evidently mine did too a few weeks ago. Had to contact FitBit and they walked me through getting it synced again.
  • acurzon1970
    acurzon1970 Posts: 2 Member
    Mine stopped working yesterday also. I disconnected and then reconnected several times in order to update the data, but that's not a suitable long term solution. Let's hope someone from the technical side can fix this asap.
  • paulinespenc
    paulinespenc Posts: 4 Member
    Just started using the two together so very disappointed I can't get it to work. Sounds like it's not just me though though
  • david_crossey
    david_crossey Posts: 3 Member
    Christine_72 wrote: »
    david_crossey wrote: »
    Same issue; doesn't auto sync now and I have to revoke access from both apps and re-add to fix. Not sure if this is MyFitnessPal or Fitbits fault :(

    I only have to revoke it on mfp's side . Have you tried disconnecting and reconnecting only on mfp?

    I'm doing that now but it seems I have to do that every time I want to sync steps/exercise
  • rita4453
    rita4453 Posts: 14 Member
    Has happened to me several times in the past couple of weeks... FitBit support helped me first time. Just realized it did it again....
  • darrenwr2
    darrenwr2 Posts: 4 Member
    Same here as above, have to revoke and then add access each time.
    Obviously a widespread issue but what are mfp doing about it?
    Maybe time to look at an alternative app?
  • RuNaRoUnDaFiEld
    RuNaRoUnDaFiEld Posts: 5,864 Member
    darrenwr2 wrote: »
    Same here as above, have to revoke and then add access each time.
    Obviously a widespread issue but what are mfp doing about it?
    Maybe time to look at an alternative app?

    Help yourself. I've not found a better free app
  • RuNaRoUnDaFiEld
    RuNaRoUnDaFiEld Posts: 5,864 Member
    http://myfitnesspal.desk.com/customer/en/portal/articles/2788254-fitbit-steps-not-syncing-as-of-4-15

    Customer services are looking at it
  • soniaf
    soniaf Posts: 106 Member
    Here is a notice about it...
    Fitbit steps not syncing as of 4/15

    Sunday, 4/16/2017, 6:18 pm PST

    Sorry for any trouble with your fitbit integration. We're currently investigating an issue which has caused steps from fitbit to stop syncing around Saturday 4/15. We are still investigating to confirm the source of the problem but if you started having trouble after updating your tracker or the fitbit app, you may also want to touch base with their team to see if they have any additional insight to offer. We will do what we can to get things straightened out as soon as possible.

    We will continue to update this article as more information becomes available. Please check back for further updates.

    All the best,
    MyFitnessPal Staff
  • js772
    js772 Posts: 2 Member
    Waiting.....
  • LisaCraigMorton
    LisaCraigMorton Posts: 1 Member
    Mine stopped working on April 13. Other posts have suggested disconnecting the scale and re-loading it but on my MFP account there is not even an option for the Fitbit Aria scale. It has totally disappeared. Not showing on my account as an approved app nor is it showing in the app menu on MFP as one that I can add. WTF? So frustrating.
  • drewski_1
    drewski_1 Posts: 3 Member
    edited April 2017
    LisaCraigMorton wrote: »
    Mine stopped working on April 13. Other posts have suggested disconnecting the scale and re-loading it but on my MFP account there is not even an option for the Fitbit Aria scale. It has totally disappeared. Not showing on my account as an approved app nor is it showing in the app menu on MFP as one that I can add. WTF? So frustrating.

    The scale does not have a separate App. It syncs through the same Fitbit integration as the tracker so disconnect / reconnect the main (only?) Fitbit Tracker app available in the list
  • krushal8880
    krushal8880 Posts: 80 Member
    I had the same thing happen to me. I deleted and then I reinstalled it. It's working now 04/17/2017 I'm not sure if that did the trick but its now working. I do a lot of walking and I needed the FB to work.
  • amandahirst1974
    amandahirst1974 Posts: 2 Member
    Any updates as mine is syncing food but not steps or exercise. I've tried deleting apps and reinstalling. Revoking access waiting all night and then trying to link again. Restarting Fitbit too. Nothing working.
  • mamilligan
    mamilligan Posts: 3 Member
    krushal8880 wrote: »
    I had the same thing happen to me. I deleted and then I reinstalled it. It's working now 04/17/2017 I'm not sure if that did the trick but its now working. I do a lot of walking and I needed the FB to work.

    Did it resync all your past data or is that gone from MFP?
  • mamilligan
    mamilligan Posts: 3 Member
    RuNaRoUnDaFiEld wrote: »
    darrenwr2 wrote: »
    Same here as above, have to revoke and then add access each time.
    Obviously a widespread issue but what are mfp doing about it?
    Maybe time to look at an alternative app?

    Help yourself. I've not found a better free app

    Which one?
  • aweppler
    aweppler Posts: 1 Member
    Mine quit on 4/8. I contacted Fitbit and did everything (deleting, reinstalling, manually syncing, updating all software) they suggested and it still doesn't sync. Thought maybe it was my device, but sounds like maybe not.
  • Z5263
    Z5263 Posts: 1 Member
    Christine_72 wrote: »
    MsMaeFlowers wrote: »
    Try disconnecting it from MFP and reconnecting. It just worked for me.

    Yeah this works. But you have to do it every time you want to sync.

    This app kinda sucks. Won't track steps unless you go premium from what I can tell.
  • SezxyStef
    SezxyStef Posts: 15,267 Member
    Z5263 wrote: »
    Christine_72 wrote: »
    MsMaeFlowers wrote: »
    Try disconnecting it from MFP and reconnecting. It just worked for me.

    Yeah this works. But you have to do it every time you want to sync.

    This app kinda sucks. Won't track steps unless you go premium from what I can tell.

    no that's not factual.

    you have to ensure it is connected on all sides. I don't have premium and it works fine for me.
  • macchiatto
    macchiatto Posts: 2,890 Member
    That happened to me yesterday, too! Which was unfortunate timing since it was by far my highest step count ever and I wanted to see the extra calories show up over here. ;) It finally synced later in the evening. I did disconnect and reconnect it.

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