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Won't read step
rainymorning84
Posts: 13 Member
My Fitbit is connected but my fitness pal won't pick up earned calories any one know got to fix it
0
Replies
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Have you tried manually syncing it yet? I had to do that with my wife's Fitbit the other night.0
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If MFP and Fitbit are synced but you are not seeing Fitbit steps, on the MFP mobile app go to Menu > Steps, or on the web version go to APPS > Steps, and make sure Fitbit Tracker is selected as the Step Source.
If MFP and Fitbit are not syncing at all, read through the below articles and follow the steps.
Try turning off bluetooth on all your mobile devices to ensure no connection, then unlink MFP and Fitbit and relink.
If you still have trouble syncing the Fitbit, then I would recommend opening a Case with Customer Support on the MFP Help/FAQ pages... http://myfitnesspal.desk.com/customer/portal/emails/new
Please see these articles, and search for answers to Frequently Asked Questions and other helpful articles, on the MFP Help/FAQ pages...
https://myfitnesspal.desk.com/customer/en/portal/articles/1427466-what-if-data-doesn-t-appear-to-be-syncing-from-fitbit-to-myfitnesspal-
https://myfitnesspal.desk.com/customer/en/portal/articles/1840064-fitbit-steps-integration-troubleshooting-for-"steps"
https://myfitnesspal.desk.com/customer/en/portal/articles/906763-why-am-i-not-getting-a-fitbit-calorie-adjustment-3 -
Thank you so much0
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