Got a new phone and unable to sign into MFP :(

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LadyRooster
LadyRooster Posts: 21 Member
in Health and Weight Loss
My phone recently broke and now I have a samsung galaxy s5, downloaded MFP first thing and it says it can't connect to the server. I've tried to sign in multiple times for the past few days and same results. I've been having to log using my computer which is a lot less convenient for me. Anyone else had this problem? Any suggestions?

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  • Francl27
    Francl27 Posts: 26,372 Member
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    Did you try uninstalling and reinstalling the app?
  • tinkerbellang83
    tinkerbellang83 Posts: 9,130 Member
    edited June 2017
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    If you have tried @Franci27 suggestion and it still doesn't work....

    Is your android software up-to-date? The S5 is quite an old model and it may have an older version of android which may not work well with the latest version of MFP.

    There is also a known issue on the help forum https://myfitnesspal.desk.com/customer/portal/articles/1453167-known-issues-android-app
  • leahcollett1
    leahcollett1 Posts: 807 Member
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    i had this, i had to contact mfp, it was a bug, if your still experiencing this contact them, then unistall and reinstall
  • LadyRooster
    LadyRooster Posts: 21 Member
    edited June 2017
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    Aha! Just reinstalled it. I was just thinking today at work maybe I should have tried that before coming here. Thank you! Thank you all :)

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