Got a new phone and unable to sign into MFP :(

LadyRooster · June 2017

My phone recently broke and now I have a samsung galaxy s5, downloaded MFP first thing and it says it can't connect to the server. I've tried to sign in multiple times for the past few days and same results. I've been having to log using my computer which is a lot less convenient for me. Anyone else had this problem? Any suggestions?

Francl27 · June 2017

Did you try uninstalling and reinstalling the app?

tinkerbellang83 · June 2017

If you have tried @Franci27 suggestion and it still doesn't work....

Is your android software up-to-date? The S5 is quite an old model and it may have an older version of android which may not work well with the latest version of MFP.

There is also a known issue on the help forum https://myfitnesspal.desk.com/customer/portal/articles/1453167-known-issues-android-app

leahcollett1 · June 2017

i had this, i had to contact mfp, it was a bug, if your still experiencing this contact them, then unistall and reinstall

LadyRooster · June 2017

Aha! Just reinstalled it. I was just thinking today at work maybe I should have tried that before coming here. Thank you! Thank you all

Got a new phone and unable to sign into MFP :(

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