Need Help on tracking steps please

ritareeves38
ritareeves38 Posts: 2 Member
edited November 2024 in Getting Started
I use a Garmin Vivofit2 and Garmin Connect along with My Fitness Pal. I can't figure our how to get my steps from the Garmin Connect app to Sync with My Fitness Pal. Under the Steps and then choose a device it says they will sync but I can't get it to work getting frustrated and ready to delete it

Replies

  • CyberTone
    CyberTone Posts: 7,337 Member
    Are you seeing a step count on the mobile app, but no Calorie adjustment? Is so, perhaps you have not taken enough steps beyond your MFP Activity Level setting to earn a Calorie adjustment. I have a Fitbit and see steps on the mobile app home page, but not on the web home page. With the Fitbit and MFP set at Sedentary, I do not get a positive Fitbit Calorie adjustment until I have exceeded about 2500 steps per day.

  • ritareeves38
    ritareeves38 Posts: 2 Member
    Im not sure since I use the vivofit but I logged 13,000+ steps yesterday and it still says 0. Beginning to wonder why I have a premium membership when I can't get basic support
  • CyberTone
    CyberTone Posts: 7,337 Member
    I would recommend opening a Case with Customer Support on the MFP Help/FAQ pages...

    http://myfitnesspal.desk.com/customer/portal/emails/new
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