Fitbit gone wrong

thielke2015
thielke2015 Posts: 212 Member
edited November 2024 in Health and Weight Loss
I have posted in the Fitbit area and sent a message to fitbit. Neither has attracted any help.
Today my Fitbit started going wrong. It doesn’t display correct information on previous day tiles and shows all the same information for today.
It hasn’t logged my walking exercise down today... I have it set to come on after 30 minutes continuous activity and although it recorded I have done 55 minutes active it hasn’t added it to my exercise tile.
MFP is showing up I have done 13,500 steps but Fitbit says just over 10,000 and this is probably correct.
I’m feeling very frustrated and on the verge of sending this back for a refund as it is taking far too much time just to figure out what is not right with it. Can anyone shed any light.

I have done the following
Forced sync, restart closing down apps, uninstall reinstall, unpair and repair, reset Fitbit.
I don’t think I can do anything else

Replies

  • capaul42
    capaul42 Posts: 1,390 Member
    Have you checked your date and time settings? I know things get messed up when you're time zone settings are wrong.
  • bellaesprita000
    bellaesprita000 Posts: 384 Member
    I'd calm down and give it time. If you're using the apps, they (MFP on iOS or Android and Fitbit) can be clunky and sometimes an update is all you need. In a couple hours to a couple days, it'll sync up per usual and all will be fine in the world.
  • thielke2015
    thielke2015 Posts: 212 Member
    time zones are all correct. update done 3 days ago. i’ll take peace in the above advice and try and calm down. hopefully it’s a glitch that sorts itself out
  • maggibailey
    maggibailey Posts: 289 Member
    Mine hasn’t connected to mfp for about 6 months. I’ve run all the troubleshooting advice and emailed mfp and nothing has changed. I’ve given up.
  • lorrpb
    lorrpb Posts: 11,463 Member
    Call fitbit customer service.
  • PAV8888
    PAV8888 Posts: 14,372 Member
    Try it. They're not scary.
  • Purplebunnysarah
    Purplebunnysarah Posts: 3,252 Member
    Fitbit has pretty good customer service. I've gotten free replacements when I had one basically fall apart (Charge HR). Their live chat also helped diagnose & fix issues with my Blaze.
This discussion has been closed.

Categories