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Fitbit charge 2 not reseting data at midnight

palmtang
palmtang Posts: 22 Member
edited November 2024 in Fitness and Exercise
Hello, my charge 2 has not reset its data at midnight, at 10am this morning it has said I have burnt 3400 odd cals, when my average daily burn is something around 2500 before exercise tracked over a year of use.
I have spoken to an online chat agent at Fitbit and they said (after a lengthy spiel about how bmr works and how you burn cals in your sleep yada yada...) that it's a known reported issue and they haven't got a fix for it. They could only suggest a restart, which did nothing, and to repair my device with my phone. Just thought I would post this up in case other people were having the same issue. (Sorry if this post is in the wrong area)

Replies

  • RuNaRoUnDaFiEld
    RuNaRoUnDaFiEld Posts: 5,864 Member
    Mine reset no problem over night.

    Is your time zone/location correct on the fitbit dashboard?
  • palmtang
    palmtang Posts: 22 Member
    Glad you are not havng any probs. Yes all my settings are correct, its an issue on their side not mine. I only posted here as I know quite a few of us use fitbit and sometimes its hard work finding out any info when things go wrong. I always appreciate it when others post about this stuff on this site, like with the recent 'not-syncing' issue last month etc. :smile:
This discussion has been closed.

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