Cannot get food from database into food diary

ian_b63
ian_b63 Posts: 2 Member
edited November 2024 in Getting Started
There was a problem with your request
Sorry, but a server error occurred processing your request. Our team has been notified of the issue.

My wife and I have both been using myfitness for a few weeks now, loving it, then yesterday we both started getting this message above when trying to select food from our or your database for our food diary.

Cannot get past this, anyone else getting this or have a fix?

Thanks,

Ian.

Replies

  • concordancia
    concordancia Posts: 5,320 Member
    I get that error occasionally with a slow connection. Are you getting this error on the web or app? Do other sites seem to load slowly at the same time?
  • grny28
    grny28 Posts: 1 Member
    Been getting that same message all day starting on Saturday March 30, "There was a problem with your request
    Sorry, but a server error occurred processing your request. Our team has been notified of the issue".
  • ceiswyn
    ceiswyn Posts: 2,256 Member
    There are threads all over the forums about people getting this error when they try to add food on the web version. You can still add food, but you have to do it through the search.

    You’d think MFP staff would have posted something about such a major issue, but all I can hear is crickets chirping...
  • CyberTone
    CyberTone Posts: 7,337 Member
    MFP finally acknowledged there is a server error.

    Bug: Server issues when using the website. Last Updated: Mar 31, 2018 08:27PM PDT.

    Source: https://myfitnesspal.desk.com/customer/en/portal/articles/1712782-known-issues-website
  • ian_b63
    ian_b63 Posts: 2 Member
    Is it just me or am I missing something here, I cannot see this on their list? m I just being blind ha ha. I am still getting the same issue. This is via the web, not the app. I am using a 2 day old Acer swift 3 and everything else is beautiful and fast........... Let's see what happens :)
  • lynn_glenmont
    lynn_glenmont Posts: 10,152 Member
    I've been having the same problem all day trying to log from "my recent" or "my frequent" foods. It's OK for logging foods that I look up in the MFP database, and I've used the work-around of copying meals that had the "recent" or "frequent" foods in them, and then just deleting any extra foods that were in the copied meal. Hope that makes sense and that it helps.
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