Technical Problems

YogaLady1950
YogaLady1950 Posts: 4 Member
in Chit-Chat
Is anyone else experiencing technical problems with this site lately? It loads very slowly, or not at all on my pc., and today I tried to use the app on my iphone and I can't log in because I get a message that says "Alert, we can't connect you to the server to log you in".
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Replies

  • rdg439
    rdg439 Posts: 1 Member
    Same problem here.
  • Anna022119
    Anna022119 Posts: 547 Member
    Same here!
  • doreenm
    doreenm Posts: 2 Member
    I am on via my work computer but I cannot get on using the app. It is telling me incorrect user name and or password. I tried changing my pw here and it is telling me I have the wrong pw. I know my pw! I am slightly annoyed.
  • alliebabe8035
    alliebabe8035 Posts: 3 Member
    Yep same here. My app won't recognize me at all. Very frustrating.
  • fantasywriter
    fantasywriter Posts: 1 Member
    Same here. Can't connect on the app.
  • elainechi65
    elainechi65 Posts: 1 Member
    Same here within 15minutes i can.t auto matically go app ..tried to reset password and still won.t go back in...annoying!!!!!
  • itsvintaget
    itsvintaget Posts: 1 Member
    same issue here. tried to reset my phone, redownload the app, reset my phone, nothing has worked. I paid for the premium service, I hope when its resolved I don't loose the info that I've logged.
  • Paxton22162
    Paxton22162 Posts: 1 Member
    Yes, can log in on my PC but not using the app!
  • heyitstva
    heyitstva Posts: 1 Member
    Same issue. Can log in via website, iPhone app will not allow a log in. 'Can't connect to server' or some nonsense.
  • Voucherman46
    Voucherman46 Posts: 1 Member
    same here..still not resolved
  • richinarizona
    richinarizona Posts: 6 Member
    Same here. Incredible.
  • Vikka_V
    Vikka_V Posts: 9,563 Member
    I've been having problems for months
  • MiikaKujala
    MiikaKujala Posts: 1 Member
    Same here
  • JAROTRE
    JAROTRE Posts: 1 Member
    Same problem as everyone else seems to be having. I can log onto MyfitnessPal via website but cannot log in via mobile app. Attempted restarting my phone as well as uninstalling/reinstalling the mobile app. Also changed my password 2 times and still no good on the app. Very frustrating.
  • kindalikevelma
    kindalikevelma Posts: 1,337 Member
    6bqyrknn46vl.png
    I mean this is on their homepage alone. its not like its wonderfully built.
  • iMago
    iMago Posts: 8,714 Member
    @Caporegiem

    do you still have these problems with your premium sub?
  • CheatinLil
    CheatinLil Posts: 71 Member
    Same here. Can access on Computer but app is saying wrong password even after I reset it. Where are the Mods to help us out? I have never had problems before other than the occasional glitches.
  • jonna1973
    jonna1973 Posts: 1 Member
    Yep same here app not logging into account.... arggghhhhh
  • re_hinderliter
    re_hinderliter Posts: 2 Member
    @iMago I have a premium sub and I just tried to log onto the app to no avail...only works on my pc
  • Motorsheen
    Motorsheen Posts: 20,508 Member
    Pfft... everything is working perfectly and completely norm...... /////##/+++//#^#

    #Fatal Error. ..... ///////
  • amb79
    amb79 Posts: 1 Member
    Same here. Thinking about cancelling my premium if they don't get it fixed quick
  • kindalikevelma
    kindalikevelma Posts: 1,337 Member
    Seems to be working fine to me on the app. What devices are you all on?
  • RidderNi
    RidderNi Posts: 1 Member
    I can confirm I can also only log in through my web browser - the app tells me I am entering a wrong e-mail address or password -_-. I hope the MFP team can fix it soon!
  • Trophy92
    Trophy92 Posts: 1 Member
    Same for me. Worked OK all day but tonight cannot log in on the app.
  • Lounmoun
    Lounmoun Posts: 8,423 Member
    I have not had any problems today with the web site. I have not tried the app today.
  • jmlinmn
    jmlinmn Posts: 1 Member
    The app is broken and authentication is slow on the website. It seems pretty clear they're having issues, it'd be nice if they posted about it somewhere, especially for those of us that are paying for this service.
  • jenilla1
    jenilla1 Posts: 11,118 Member
    yes
  • carmenprinston5663
    carmenprinston5663 Posts: 1 Member
    Yes same here! The app is not connecting to the server? I can't log in!!!
  • stacyll
    stacyll Posts: 43 Member
    same problem with the app. I'm premium too.
  • CheatinLil
    CheatinLil Posts: 71 Member
    When it required me to reset my password. I was sent an email that said Need help? See the Help and Support section. I went to the Help and Support section. then the myfitnesspal section. Then the troubleshooting section. Then clicked the email link in the Don't see the answer to your question?

    I sent an email and am waiting for a reply. I also tried turning my phone off/on and uninstalling and reinstalling the app.

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