We are pleased to announce that on March 4, 2025, an updated Rich Text Editor will be introduced in the MyFitnessPal Community. To learn more about the upcoming changes, please click here. We look forward to sharing this new feature with you!

Technical Problems

2»

Replies

  • Imasummerbug
    Imasummerbug Posts: 6 Member
    Glad to know the problem isn't just me. I will be very upset if it loses my logs ... I use them for a vital health issue.
  • stacyll
    stacyll Posts: 43 Member
    edited November 2018
    I've tracked for years and never experienced this. odd. I'm guessing this must be a big issue. hopefully no data will be lost and they will be back up soon.
  • TallStephCF
    TallStephCF Posts: 1 Member
    Same here. I was using the app all day and now "cannot connect to server"
    Sooooo ANNOYING!
  • agatheb1892
    agatheb1892 Posts: 1 Member
    Same problem! I am hungry, and don't know what to eat! 🤣
  • jmvilla99
    jmvilla99 Posts: 1 Member
    I am having the same problem on the app but not the website, and sent an email through the website following CheatinLil's instructions.
  • ShaySheaffer
    ShaySheaffer Posts: 3 Member
    The app kicked me out when I went to log my dinner and will not allow me to log back in. I am able to log on the website, but not on the mobile app.
  • RealWorldStrengthLLC
    RealWorldStrengthLLC Posts: 552 Member
    App says wrong username or password, I changed the PW 3 times, updated my phone twice, and uninstalled and reinstalled the app.

    Currently logged in through my browser...whatever - its not as fast as the app, but still better than not having it. The good thing is I usually plan out my meals and log all my food for the day as soon as I get out of the gym so it's not that much of a pain
  • SuperKnight1
    SuperKnight1 Posts: 3 Member
    Alex wrote: »
    Hi all! We had an issue over the weekend that was resolved this morning, *however* as of about 10 minutes ago we started seeing users get logged out and unable to log back in, receiving a server error instead. Our on call teams are looking into it and our technical support team will get a post up shortly with information and updates as we get them:

    https://myfitnesspal.desk.com/customer/en/portal/topics/456345-troubleshooting/articles
  • YogaLady1950
    YogaLady1950 Posts: 4 Member
    This is getting really annoying. Last year the site was hacked apparently and I was notified that I had to change my password, which I did. I know I now have the correct password, but it isn't accepted. I'm thinking of switching to another site. I'm glad I'm not paying for the premium.
  • Caporegiem
    Caporegiem Posts: 4,297 Member
    iMago wrote: »
    @Caporegiem

    do you still have these problems with your premium sub?

    People were having problems today? I never noticed anything out of the ordinary. Chalk up another win to premium.
  • ericjgrimsley
    ericjgrimsley Posts: 1 Member
    I have a premium sub and I can not log in either...
  • bailey2754
    bailey2754 Posts: 4 Member
    Did anyone else lose all their data from before this issue? Or how to you retrieve it back? Heeelllpppp
  • ascheppard
    ascheppard Posts: 1 Member
    Same as above, does anyone know how to recover the data lost from the issue?? :(
This discussion has been closed.

Categories