Technical Problems

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Replies

  • Imasummerbug
    Imasummerbug Posts: 6 Member
    Glad to know the problem isn't just me. I will be very upset if it loses my logs ... I use them for a vital health issue.
  • stacyll
    stacyll Posts: 43 Member
    edited November 2018
    I've tracked for years and never experienced this. odd. I'm guessing this must be a big issue. hopefully no data will be lost and they will be back up soon.
  • TallStephCF
    TallStephCF Posts: 1 Member
    Same here. I was using the app all day and now "cannot connect to server"
    Sooooo ANNOYING!
  • agatheb1892
    agatheb1892 Posts: 1 Member
    Same problem! I am hungry, and don't know what to eat! 🤣
  • jmvilla99
    jmvilla99 Posts: 1 Member
    I am having the same problem on the app but not the website, and sent an email through the website following CheatinLil's instructions.
  • ShaySheaffer
    ShaySheaffer Posts: 3 Member
    The app kicked me out when I went to log my dinner and will not allow me to log back in. I am able to log on the website, but not on the mobile app.
  • RealWorldStrengthLLC
    RealWorldStrengthLLC Posts: 552 Member
    App says wrong username or password, I changed the PW 3 times, updated my phone twice, and uninstalled and reinstalled the app.

    Currently logged in through my browser...whatever - its not as fast as the app, but still better than not having it. The good thing is I usually plan out my meals and log all my food for the day as soon as I get out of the gym so it's not that much of a pain
  • SuperKnight1
    SuperKnight1 Posts: 3 Member
    Alex wrote: »
    Hi all! We had an issue over the weekend that was resolved this morning, *however* as of about 10 minutes ago we started seeing users get logged out and unable to log back in, receiving a server error instead. Our on call teams are looking into it and our technical support team will get a post up shortly with information and updates as we get them:

    https://myfitnesspal.desk.com/customer/en/portal/topics/456345-troubleshooting/articles
  • YogaLady1950
    YogaLady1950 Posts: 4 Member
    This is getting really annoying. Last year the site was hacked apparently and I was notified that I had to change my password, which I did. I know I now have the correct password, but it isn't accepted. I'm thinking of switching to another site. I'm glad I'm not paying for the premium.
  • Caporegiem
    Caporegiem Posts: 4,297 Member
    iMago wrote: »
    @Caporegiem

    do you still have these problems with your premium sub?

    People were having problems today? I never noticed anything out of the ordinary. Chalk up another win to premium.
  • ericjgrimsley
    ericjgrimsley Posts: 1 Member
    I have a premium sub and I can not log in either...
  • bailey2754
    bailey2754 Posts: 4 Member
    Did anyone else lose all their data from before this issue? Or how to you retrieve it back? Heeelllpppp
  • ascheppard
    ascheppard Posts: 1 Member
    Same as above, does anyone know how to recover the data lost from the issue?? :(
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