Still steps issue ? iOS

coolcoolman1980
coolcoolman1980 Posts: 101 Member
edited December 19 in Health and Weight Loss
Hi I switched back to iOS & it’s fixed most of my phone issues I had with my other phone...
But still having strange step count problems with MyFitnessPal. I have been doing around 11k steps average over past few days & MFP only seems to take around 8 or 9k before it stops working . It will start counting the next day tho .
Any ideas . Tried force closing apps & reinstalling etc

Replies

  • Lillymoo01
    Lillymoo01 Posts: 2,865 Member
    Has the time been set the same for your phone and MFP? This can do some crazy step count things if times are different.
  • lorrpb
    lorrpb Posts: 11,463 Member
    What do you mean about MFP counting steps? Never heard of that.
  • coolcoolman1980
    coolcoolman1980 Posts: 101 Member
    Lillymoo01 wrote: »
    Has the time been set the same for your phone and MFP? This can do some crazy step count things if times are different.

    Hi didn’t know you had to set time in mfp. Where is that setting

  • coolcoolman1980
    coolcoolman1980 Posts: 101 Member
    lorrpb wrote: »
    What do you mean about MFP counting steps? Never heard of that.
    I set MFP to count steps using iPhone . They sync pretty much until around 8 or 9k steps then it just seems to stop
  • coolcoolman1980
    coolcoolman1980 Posts: 101 Member
    Just checked my timezone is the same.
  • coolcoolman1980
    coolcoolman1980 Posts: 101 Member
    Anyone know why it does this ? Today apple health says 13k steps but MFP 11k
  • tinkerbellang83
    tinkerbellang83 Posts: 9,140 Member
    Do you mean MapMyFitness or that your steps from IOS are not fully syncing? Because MFP itself doesn't count steps, your Apple Health Kit just sends the data to your MFP account. There is no current known issue showing in the Help section for Apple Steps.

  • cwolfman13
    cwolfman13 Posts: 41,865 Member
    I would assume it has something to do with the timing of the sync. Most of these devices don't sync in real time.
  • coolcoolman1980
    coolcoolman1980 Posts: 101 Member
    tinkerbellang83 wrote: »
    Do you mean MapMyFitness or that your steps from IOS are not fully syncing? Because MFP itself doesn't count steps, your Apple Health Kit just sends the data to your MFP account. There is no current known issue showing in the Help section for Apple Steps.
    Yeah they are not fully syncing . Today for example I have done 19k steps but MFP is showing 15k & it won’t catch up (past few days hasn’t caught up )

  • coolcoolman1980
    coolcoolman1980 Posts: 101 Member
    cwolfman13 wrote: »
    I would assume it has something to do with the timing of the sync. Most of these devices don't sync in real time.

    Maybe but it doesn’t catch up.. earlier today my apple health & MFP were reading the same but around 9k the MFP started showing less now I have done 19k but MFP 15k . I know it doesn’t really matter much calories wise but it’s just annoying that it doesn’t show all my steps for the day in the app
  • Maxxitt
    Maxxitt Posts: 1,281 Member
    It could be that MFP is only recording steps above and beyond what your daily activity level is set at.
  • coolcoolman1980
    coolcoolman1980 Posts: 101 Member
    Ah that would explain it if it works like that :)
  • tinkerbellang83
    tinkerbellang83 Posts: 9,140 Member
    It doesn't work like that, I am set as lightly active which only accounts for around 5000 steps from my Garmin, but MFP syncs all my steps.

    Best advice I can give you is to go to the Help site and log a query. They'll be able to tell you if it's a known issue or what you can do to fix it.
  • heybales
    heybales Posts: 18,842 Member
    I noticed some confusion between comments reading all at once.

    Syncing means iPhone app is tracking the steps and sending the info to MFP along with some incorrect data like calorie burn - account to account.

    MFP setting for Step Source set to iPhone but no accounts linked means not syncing, literally just using iPhone for step count.

    But reference is made to iPhone with it's own logging of step count, not matching MFP. So that's back to a sync between accounts, not Step Source.

    So which is it?

    If accounts linked and actually syncing, you may have the incorrect calorie Adjustment in your Exercise Diary - click on that to get more details and see the time of the last sync.

    If it stopped syncing awhile back, there's the issue. It only sends new data when it goes up by 100 calories. Of course, that's the frequency of all the other trackers - never confirmed if Apple held to that requirement and MFP allowed them.
  • coolcoolman1980
    coolcoolman1980 Posts: 101 Member
    heybales wrote: »
    I noticed some confusion between comments reading all at once.

    Syncing means iPhone app is tracking the steps and sending the info to MFP along with some incorrect data like calorie burn - account to account.

    MFP setting for Step Source set to iPhone but no accounts linked means not syncing, literally just using iPhone for step count.

    But reference is made to iPhone with it's own logging of step count, not matching MFP. So that's back to a sync between accounts, not Step Source.

    So which is it?

    If accounts linked and actually syncing, you may have the incorrect calorie Adjustment in your Exercise Diary - click on that to get more details and see the time of the last sync.

    If it stopped syncing awhile back, there's the issue. It only sends new data when it goes up by 100 calories. Of course, that's the frequency of all the other trackers - never confirmed if Apple held to that requirement and MFP allowed them.

    Thanks for this info much appreciated
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