Help! Why won't it show my steps with fitbit?

becoming_the_best_me · February 2020

It shows on myfitnesspal that it's connected to my Fitbit and set as the step tracker but it doesn't show up at all? It used to work but I since disconnected it and since I've reconnected it I can't seem to get it work. Anyone know what to do?

Lanabanana42 · February 2020

This seems to be an ongoing issue. Mine works for a day or two then stops connecting completely. It is working at the moment. I usually disconnected MFP then reconnected and it would work for a day. This last time, I disconnected MFP and I also disconnected Fitbit at the same time waited a few minutes then reconnected both. It seems to be working ATM. It looks like a total shutdown is the only way to reboot. Good luck 🤞

Talan79 · February 2020

There has been an issue for a few weeks. Sometimes mine won’t sync until the afternoon.

unstableunicorn · February 2020

Have you tried giving the fitbit a reset? Any sync issues I’ve had (for both fitbit & mfp apps) were all resolved without losing data.

https://help.fitbit.com/articles/en_US/Help_article/1186

becoming_the_best_me · February 2020

unstableunicorn wrote: »

Have you tried giving the fitbit a reset? Any sync issues I’ve had (for both fitbit & mfp apps) were all resolved without losing data.

https://help.fitbit.com/articles/en_US/Help_article/1186

I'll give it a try thank you

becoming_the_best_me · February 2020

becoming_the_best_me wrote: »

unstableunicorn wrote: »

Have you tried giving the fitbit a reset? Any sync issues I’ve had (for both fitbit & mfp apps) were all resolved without losing data.

https://help.fitbit.com/articles/en_US/Help_article/1186

I'll give it a try thank you

I restarted my charge 2 following the directions and it seems to not be working still

but I'll give it some time and see

becoming_the_best_me · March 2020

It didn't work, still not syncing

sdavis484 · March 2020

Do you have both apps on your phone? This was happening to me and I figured it out (for my case anyways). When it isn't syncing, I open my Fitbit app and it refreshes on my phone I guess. When I then open mfp on phone, it's updated.

Help! Why won't it show my steps with fitbit?

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