App Syncing?

I have the same issue with Samsung Health and MFP with trying to sync the steps and even contacted customer service a couple years ago with no actual real reply from them to fix it they directed me to discussions and about recovering username/password that didn't even relate to my question about the steps not syncing and getting an error message when I click on the steps portion of the app. A little frustrating, would be interested if anyone else was able to get this resolved.