Zumba Ordering Process

Camey44
Camey44 Posts: 38 Member
edited October 2 in Fitness and Exercise
Has anyone had any issues with the automated ordering service on the Zumba 800 number. I placed my order for Zumba this morning and after the order for the initial product the automated service goes through this list of additional products you can order for additional costs. I pressed zero on each so i wouldn't order any of them but when looking back at my phone i noticed a 9 in the middle of the stream of zeros. My fat cheek may have just gotten me into trouble.

I have tried calling the customer service line and have gotten a message stating "Call back during normal business hours." With no quote of hours. I can't fathom spending 224.00 on 9 of God knows what.

Also the automated service doesn't tell you what your total package price will be or run through the order for accuracy before ending the call. I wld have been able to correct the 9 item order during this stage. But no dice. UGH!!!!

Those using Zumba... Will all of this hassle be worth it? Am i going to have to return the entire package to get this money back or will customer service help me out with this issue?

Replies

  • chef970
    chef970 Posts: 196 Member
    I ordered zumba for my wife and had no issues with customer service. they were very helpfull and will work with you if a problem asrises....as far as normal business hours...mon - fri 9am till 5 pm e.s.t.
  • Sharont213
    Sharont213 Posts: 323 Member
    I ordered online both times (the original set plus the Exhileration set) and had no issues at all.. and it has been very worth it.
  • Camey44
    Camey44 Posts: 38 Member
    I am sooo happy to hear Customer Service was helpful because I was terrified I would have a fight on my hands!!!!

    Thanks for the response!!!!
  • nwkirk03
    nwkirk03 Posts: 36
    i have zumba for the wii and i love it, to me its worth it, i change up from zumba to richard simmons sweating to the oldies, i will do one for one week then change over to the other, that way my body doesnt get used to just one. i also walk when i get a chance, and i have been doing alot of swimming over the summer.
  • violetfire80
    violetfire80 Posts: 32
    I bought the 4 disc Zumba pack online off amazon for £20 (which is a little over $32 I think) it arrived within 3 days and I had no trouble with the order or anything. I don't know anyone who has ordered it from Zumba themselves though but surely you should be able to change your order at anytime before dispatch...

    I LOVE Zumba! This website maybe useful to you when you are logging your exercise on here http://www.zumbacalories.com/

    All you do is put in your current weight, level of zumba, length of time exercised and it calculates how many calories you have just burnt! :)
  • Camey44
    Camey44 Posts: 38 Member
    Thanks!
This discussion has been closed.

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