To immediately discontinue my membership and not to debit any membership fees post free trail

Dibyasha2011
Dibyasha2011 Posts: 5 Member
edited December 25 in Introduce Yourself
Dear Team,

I do not have any interest in MyFitnessPal. My husband taken the free trail on 24 May 2020 mistakenly and shared the bank account details for deduction of the subscription after the free trai.

We are going through a very difficult time due to Covid-19 and we cannot afford anything other than the very basic requirements for our survival. So, this is not the right time now for me to continue the membership and to pay for it.

Request to cancel my membership and not to deduct any amount post the free trail.

Regards

Replies

  • tiptoethruthetulips
    tiptoethruthetulips Posts: 3,372 Member
    Dibyasha2011 wrote: »
    Dear Team,

    I do not have any interest in MyFitnessPal. My husband taken the free trail on 24 May 2020 mistakenly and shared the bank account details for deduction of the subscription after the free trai.

    We are going through a very difficult time due to Covid-19 and we cannot afford anything other than the very basic requirements for our survival. So, this is not the right time now for me to continue the membership and to pay for it.

    Request to cancel my membership and not to deduct any amount post the free trail.

    Regards

    Here are the instructions for cancelling myfitnesspal subsriptions

    https://support.myfitnesspal.com/hc/en-us/articles/360032625371-How-do-I-cancel-my-Premium-subscription-renewal-
  • Dibyasha2011
    Dibyasha2011 Posts: 5 Member
    Thanks for your reply.

    As we had opted for the free trail and not paid any subs ription so far, in the subscription settings, it is showing - you have no subscription so far. I have to cancel right away else it will be chargeable after the free trail.

    Kindly suggest how to cancel my free trail.

    Regards
  • tiptoethruthetulips
    tiptoethruthetulips Posts: 3,372 Member
    edited June 2020
    Dibyasha2011 wrote: »
    Thanks for your reply.

    As we had opted for the free trail and not paid any subs ription so far, in the subscription settings, it is showing - you have no subscription so far. I have to cancel right away else it will be chargeable after the free trail.

    Kindly suggest how to cancel my free trail.

    Regards


    https://community.myfitnesspal.com/en/discussion/10183745/looking-for-tech-support-need-help-using-myfitnesspal#latest

    or you could use this email address: support@myfitnesspal.com
  • Dibyasha2011
    Dibyasha2011 Posts: 5 Member
    Could you please take it up with support@myfitnesspal.com as I am finding it difficult to send it to them in the site? So that there won't be any debit from my account after the free trail which ends on 23 June 2020.
  • emalethmoon
    emalethmoon Posts: 178 Member
    I don't think you understand that you've messaged a community forum of fellow users. We can't help you, you must message the company with the links this kind user has provided you.

  • snowflake954
    snowflake954 Posts: 8,399 Member
    Dibyasha2011 wrote: »
    Could you please take it up with support@myfitnesspal.com as I am finding it difficult to send it to them in the site? So that there won't be any debit from my account after the free trail which ends on 23 June 2020.

    This is your responsibility. Use the link that Tiptoethruthet.... was kind enough to give you. We are not support personnel. Contact them. Luck.
  • tiptoethruthetulips
    tiptoethruthetulips Posts: 3,372 Member
    Dibyasha2011 wrote: »
    Could you please take it up with support@myfitnesspal.com as I am finding it difficult to send it to them in the site? So that there won't be any debit from my account after the free trail which ends on 23 June 2020.

    The member who signed up will need to contact with their email address and username if the email address isn't working, use the 'submit a request' link that can be found here https://support.myfitnesspal.com/hc/en-us/articles/360032625371-How-do-I-cancel-my-Premium-subscription-renewal-

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