All of my weight entries are gone??

smcrimmon12
smcrimmon12 Posts: 30 Member
in Health and Weight Loss
I logged in this morning via IPhone to log todays weigh in (SO excited to do so because I was hitting my goal weight!!) and ALL my weight entries from the last 4.5 months are gone. There isn't a single one. Why!?

Replies

  • Whiskeytub
    Whiskeytub Posts: 96 Member
    Same thing happened to me a couple of months ago. I assumed it was an update to the app that reset it or something. Your former entries may still be accessible if you view them from a laptop or desktop. Unfortunately, mine never came back to my phone. Still not sure what happened there.

    So, if what happened to you is the same as what happened to me, you might not recover your records on your phone, but they are proabably not lost entirely if you can log in to MFP from a computer.
  • Lazz5k
    Lazz5k Posts: 251 Member
    that is so weird. and disappointing. I'm sorry
  • maoribadger
    maoribadger Posts: 1,837 Member
    Mine have gone from phone too. They are still on computer though
  • smcrimmon12
    smcrimmon12 Posts: 30 Member
    I tried to post this in tech support but it says Im not allowed lol
  • willrun4bagels
    willrun4bagels Posts: 838 Member
    I'm sorry :/ do the entries show up when you go to the website on a computer? I would report the problem through the website so that MFP is aware of it. I noticed an app update last night when I plugged my phone in, might have been some sort of error when it updated?
  • smcrimmon12
    smcrimmon12 Posts: 30 Member
    They are still here on the computer which is a plus! I just wanted some like "CONGRATS! YOU HIT YOUR GOAL" message, haha! It shows on the app that my current weight is my starting weight so kinda a bummer!
  • willrun4bagels
    willrun4bagels Posts: 838 Member
    Weird, definitely post a public question on the "contact us" option at the bottom of the MFP homepage. I had a glitch with the mobile app a few weeks ago and they replied very quickly with a resolution.
  • kimkerr8363
    kimkerr8363 Posts: 1 Member
    Mine did the same thing this morning-it’s all gone!!!! 😭😭😭
  • TonyB0588
    TonyB0588 Posts: 9,520 Member
    Mine is okay, but I don't have the mobile app. I use the web on both computer and phone.
  • springlering62
    springlering62 Posts: 8,455 Member
    Sometimes, the app acts like I’m logged out on some screens, but logged in on the boards and diary. When that happens, I can’t see trends or current/weight lost.

    It may be erroneously treating you as logged out.

    I can usually tell if I go to profile and see a blank circle instead of my avatar.

    Usually closing the app it coming back later can make it behave again.

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