Paid for Premium and its not working?

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Mandy_Kaur_82
Mandy_Kaur_82 Posts: 1 Member
in Getting Started
I upgraded for premium and was fine for a few months and now its asking me to upgrade? i paid for the year upfront so not sure whats happened?

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  • nanastaci2020
    nanastaci2020 Posts: 1,072 Member
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    Did you create a new profile by accident?
  • 4legsRbetterthan2
    4legsRbetterthan2 Posts: 19,590 MFP Moderator
    edited September 2020
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    Sorry you're having that issue. Unfortunately, the forums are not frequented by MFP help staff. The support team should be able to help you though.

    To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us , or email directly to support@myfitnesspal.com

    I hope that helps!
  • wrenn23
    wrenn23 Posts: 1 Member
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    I think my experience has been worse since paying for premium. I cancelled but have to wait for the month to run out to be rid of it. I was basically interested in net carbs but that is a pretty expensive lesson learned. So not worth it. I get an error message every time I have to add a food and have to go back a page.

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