Fitbit syncing issue?
vxrblue2
Posts: 3 Member
Today MyFitnesspal has decided to take every calorie burnt from fitbit as exercise, rather than just the extra from exercise. I.e. today I have 1847 calories of exercise showing in myfitnesspal, the total calories burnt for the day so far, not just exercise. Is there a known issue, or recent upgrade that has messed things up?
2
Best Answers
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Here is the update from MFP:
https://support.myfitnesspal.com/hc/en-us/articles/4415871310093
Maintenance work starting Monday, 12/13/21
34 minutes ago Updated
Monday, December 13, 2021, 1:54pm PST
Hello,
We are having a case of the Mondays! Earlier today, we began work to upgrade to our steps service. While we've made a lot of progress, the work is taking longer than expected and we've run into some snags. We are aware that members are receiving inaccurate calorie adjustments in relation to this work, and we will have a fix in place for this issue by the end of the day tomorrow. Please accept our deep apologies for this frustration.
We will continue to update this article as information becomes available. Please check back for further updates.
For additional background information on the updates to our steps service, please see this article - Messaging Regarding the Status of our Fitbit Integration
Best,
MyFitnessPal Staff
Update found here:
https://support.myfitnesspal.com/hc/en-us/articles/44158713100930
Answers
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Same
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Same.0
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Same on Garmin, It reckons I have 6000 calories to eat haha. Someone has busted it.1
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I have the same problem on Garmin so must be a bug at MyFitnessPal's end.2
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Same issue from Fitbit.1
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I am also having this issue. I have a Fitbit.1
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Same here1
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Lol I've raised a ticket, and the response is asking for additional information but you can't reply because their email server is configured incorrectly and it's rejecting replies.2
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I'm running on Samsung S9 android with a fitbit charge 4. There's been no app updates on my phone for either app so suspect the background sync on either fitbit or myfitnesspal servers has broken.i don't suppose myfitnesspal monitor this thread so I'll need to post tech problems with them directly2
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I have the same issue tonight1
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Glad it's not just me. I was inputting my food for the day and saw I'd somehow burned over 1000 calories! Just sitting at my desk! Hope it gets fixed soon.2
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Me too, but not sure who to contact.1
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Yeah my garmin has my tdee at 6000 plus calories lol1
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I sent them a message about it. Since the issue is on my Iphone and the web, plus Garmin and Android, it sounds like a My Fitness Pal issue. I hope they address the problem!2
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Same here. I have disconnected my fitbit for the moment1
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Same here with my Garmin yesterday : 2000 calories burned in less than 10k steps 😁
But today no calorie adjustment at all - I hope that means they're working on it.1 -
I have a different but related problem with MFP not syncing with my Fitbit at all for most of the day. It is now saying my Fitbit is not connected. I connect it, allow the permissions in Fitbit, get the message that all is good, but it is still not connected.1
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Glad to know they're working on it. Thanks for the update1
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I'm glad others are having this problem. I just got a new FitBit because my old one was having heart rate issues (sitting at my desk it would have me at 150 bpm, manual check would ensure that was not the case) and recording me burning thousands of extra calories a day and I was worried my new one was somehow doing the same thing.0
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