Cardio not syncing to newsfeed

ginamariegarchar
ginamariegarchar Posts: 6 Member
edited November 2023 in MyFitnessPal Tech Support Questions
Is anyone having trouble with their cardio no showing on their newsfeed? I use a Garmin and have for years. This just started about 4-5 weeks ago. If I do strength and cardio or just strength it will show in my newsfeed.

I have been sending emails to MyFitnessPal support for weeks. Still NOT resolved. I have requested a phone number for tech support. No response.


I pay for the premium app and still cannot get anyone to talk to me.

Horrible customer support.

Best Answer

  • durden
    durden Posts: 3,544 MFP Staff
    edited March 2022 Answer ✓
    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

    We don't offer phone support, but if you haven't received an answer within 24 hours as a Premium member (much less weeks) then it's likely your emails haven't gotten through to us for some reason. I would suggest emailing directly to that address I provided to ensure it actually reaches our team.

Answers

  • __Di__
    __Di__ Posts: 1,658 Member
    ginamariegarchar wrote: »
    Is anyone having trouble with their cardio no showing on their newsfeed? I use a Garmin and have for years. This just started about 4-5 weeks ago. If I do strength and cardio or just strength it will show in my newsfeed.

    I have been sending emails to MyFitnessPal support for weeks. Still NOT resolved. I have requested a phone number for tech support. No response.


    I pay for the premium app and still cannot get anyone to talk to me.

    Horrible customer support.

    This has been happening to me on and off for months and months now. I now just type in my newsfeed "burned [type in number of calories here] calories doing [type in number of minutes here] minutes of [type in activity here].
  • Lietchi
    Lietchi Posts: 6,841 Member
    It's been at least a year for me: sometimes it appears on my newsfeed, sometimes it doesn't. I just add it manually if necessary (I have a Note app on my phone with the standard text I can copy-paste).
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