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This site has all but stopped working for me, what is wrong?
chalcedony1
Posts: 2 Member
I use the free version of MFP, usually from my Windows OS computer but sometimes from my Android OS phone using the app.
I prefer to log food on my computer because I have arthritis and typing on the phone is a pain, but sometimes I use the barcode scanner on the phone.
Recently (last week or so) I haven't been able to log using the computer. It fails in various ways: sometimes it will log the food but put it in the wrong meal (always breakfast); sometimes I find the food and press the button to log it and nothing happens; sometimes I search for the food and it brings up a list of things but no way to log them. And forget entering a recipe! I enter the whole thing and it is lost.
Today I opened the app on my phone and it had logged me out. IMO it doesn't do that enough for safety, so no biggie. I log back in but it says my e-mail or password is wrong. Except after several tries I know I didn't mess it up and it's not wrong. So I asked for a new password and it says it doesn't know my e-mail address.
I did try to reach customer happiness but it asked me to log in and then wouldn't accept my e-mail address.
I prefer to log food on my computer because I have arthritis and typing on the phone is a pain, but sometimes I use the barcode scanner on the phone.
Recently (last week or so) I haven't been able to log using the computer. It fails in various ways: sometimes it will log the food but put it in the wrong meal (always breakfast); sometimes I find the food and press the button to log it and nothing happens; sometimes I search for the food and it brings up a list of things but no way to log them. And forget entering a recipe! I enter the whole thing and it is lost.
Today I opened the app on my phone and it had logged me out. IMO it doesn't do that enough for safety, so no biggie. I log back in but it says my e-mail or password is wrong. Except after several tries I know I didn't mess it up and it's not wrong. So I asked for a new password and it says it doesn't know my e-mail address.
I did try to reach customer happiness but it asked me to log in and then wouldn't accept my e-mail address.
0
Best Answer
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You can send them an email, if the helpdesk isn't working for you:
support@myfitnesspal.com1
Answers
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MFP has been messed up for a week or so. This morning is shows I worked out and I have not got off the couch yet. I emailed tech support and they said they were working on it. The android app is fine. I'm testing out lose it right now. If MFP does not get this fixed I am jumping ship.1
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Thanks for the e-mail address, I tried that!
Good to know that it's not just me having problems, although I haven't had it ADD anything! I tried LoseIt before this but it's clunky. This is SO MUCH better when it's working.0 -
I'm.having the same problems today ugh0
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