Anyone having trouble with exercises not syncing or syncing and then disappearing!

donsmom26
donsmom26 Posts: 1 Member
in MyFitnessPal Tech Support Questions
For the past week, my exercises tracked from Samsung Health and my watch show up on the MyFitness Pal App Diary - then they disappear. It's acting confused! LOL

Answers

  • durden
    durden Posts: 3,541 MFP Staff
    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • weeblex
    weeblex Posts: 412 Member
    edited June 28
    Yes! They seem to come and go. I just updated the Samsung Health app on my phone today hoping this would fix it. Everything appeared in MFP and then they vanished.

    It always keeps the steps but not the exercises.

    It looks like it has something to do with using the app on the phone and the web interface?
  • gailekefallinos9662
    gailekefallinos9662 Posts: 1 Member
    I also am having the same problem exercises were reporting fine the courts 4 days. Ow they are way off tried sync apple fitness or apple health and it’s not working. They really don’t have either app I. Their gallery. If they do t sync they should just say so instead of sending f computer generated emails saying it will take 3 days or longer to fix. Beginning to wonder if the app is worth paying for with customer service w being so poor
  • MarkHarjes
    MarkHarjes Posts: 2 Member
    Yes, this business of MFP syncing exercises (in this case from Samsung Health), and then dropping them, and then re-acquiring them, over and over... has been going on a long time now.

    Also, it often drops 'remembered' foods, even after they have been known, remembered and repeatedly re-logged for weeks or months.
  • Islixur
    Islixur Posts: 1 Member
    I thought this was just me, looks like it's a widespread problem that should have already been dealt with. It's very frustrating seeing my exercises show up, then disappear, and then show up and disappear the next time I open the app.
  • mozzy1980
    mozzy1980 Posts: 1 Member
    Mine's started doing the same thing :(
  • JoeHorvat4181
    JoeHorvat4181 Posts: 1 Member
    As a new user, I have to say this is the most irritating part for me. I love the ability to scan bar codes in Australia and have a good representation of what my intake is. The fact it refuses to sync up with samsung health or allow calories burned from my created exercises is darn frustrating. Hope there is a solution or so.eone to point out where I may be going wrong

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