Calorie adjustments from Fitbit have stopped

lettejj
lettejj Posts: 2 Member
in MyFitnessPal Tech Support Questions
No matter how much exercise I do, calories are not being adjusted. I used to regularly get 300 - 400 extra calories and now I get nothing.
I have disconnected my fitbit and reconnected it but still nothing.

Answers

  • minniestar55
    minniestar55 Posts: 350 Member
    Same here; not syncing this morning.
  • Lietchi
    Lietchi Posts: 6,726 Member
    edited August 1
    In the Help section:
    https://support.myfitnesspal.com/hc/en-us/articles/360032625231-Known-Issues-Integration-Partners
    "Fitbit - Users can see issues syncing when disconnecting/reconnecting. Please reach out to us directly to fix this issue."
  • SarahMaxx
    SarahMaxx Posts: 1,972 Member
    Same here. For several days, I have had to manually enter exercise to get have any "calories burned" showing in my food diary. It is becoming very discouraging.
  • lettejj
    lettejj Posts: 2 Member
    Even thought it's good to know that I am not the only person having problems it is just so annoying - it used to work so well but no longer. The support solution is to "Please reach out to us directly to fix this issue." So, today I have 'reached out' and now wait to see what they suggest.

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