Steps logged don't match the source and kjs lost won't log!
4mztb8p5s2480
Posts: 1 Member
Hi there! i'm fairly new to this app but i've had an issue with my steps. I've set the source of step data as my apple watch, yet the all the step data the app has logged is incorrect and looks like it's still taking it from just my iPhone data. Take today as example: my apple watch says i did 3,763 steps, yet the app barely logged a thousand. It's been happening the last couple days now, i assumed it was just a delay error and would fix itself but, looking at my steps through the week, it never did! I also noticed that when i go into the source info in the app it does show the normal no. steps as on my watch, so it clearly has the data... any fixes to this or is it a bug? and is there any way i can manually enter my steps instead of letting the app do it? thank you so much for reading, and sorry for writing a whole essay haha
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Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com1
Answers
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Mine does the same. I assume it only logs what it considers proper excersize, as normal walking around is already taken into account with your excersize level. For example, if I walk around, very slowly, with my elderly dog, it doesn't log it as extra excersize, but if I go for a brisk walk, it does.0
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