Fitbit Steps Not Resetting to Zero After Midnight - Began 11/8/24

Fotomaker01 · November 9

Is anyone else experiencing this. It just randomly started without me changing mobile devices, OS or Android apps (Fitbit or MFP)?

Starting Nov. 8, 2024 MFP is replicating (carrying over) the end of day Steps count I had on my Fitbit Inspire 3 & Fitbit (Android) app to 1st thing in the morning. It then retains that step count throughout the new day. MFP is not resetting my steps to zero (0) as it has for the past close to 14 years. This is the 1st time it's ever done that. My apps Fitbit & MFP have been linked since 2013. I haven't unlinked them or changed them in any way. I verified on both apps & online that that partner linkage is still in force.

My correct step counts are being sync'd between my Inspire 3 device and the Android Fitbit app on my mobile devices (Samsung phone & Samsung tablet - both with the most current, supported OS release). And, the Fitbit app is still resetting my steps to zero for each new day (as it should). It is only the MFP app that now shows my highest Fitbit step count from the prior day, without resetting, after midnight and throughout a subsequent day.

cmriverside · November 10

Submit a Support ticket at "Help"

Here: https://support.myfitnesspal.com/hc/en-us

cocoabunny19 · November 13

Came here to figure this out--mine is doing it too. I just reconnected to MFP after a few years away, though I've been using Fitbit the whole time. I have a Charge 4.

mjacko79 · November 14

I have this issue as well. I have reported this to MFP and they are aware of the issue. They are working on this however they don't have a time scale for the fix. I got the impression that the integration is down for the foreseeable future now.

katherinestephenson64 · November 14

Same issue here. It is a bit of a relief to know that it isn't just me. Unlinking the two apps and reconnecting helps sometimes. It is very frustrating.