MyFitnessPal and Fitbit not connecting

sferland5390
sferland5390 Posts: 1 Member
in MyFitnessPal Tech Support Questions
Hello, I am receiving an error message that says "Another MyFitnessPal account has already been linked to this FitBit account. Only one account may be linked at once". I have tried to revoke access, wait 15 minutes, and reconnect my accounts, I have tried to email support but I have not received anything other than an automated response, I have tried to uninstall the apps on my phone and reconnect them after reinstalling, and I have tried to revoke access and reconnect my apps using a computer but that has also not worked. I am not sure what else to do :( please help!
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Best Answer

  • durden
    durden Posts: 3,540 MFP Staff
    Answer ✓
    This means you have a second account and your Fitbit is connected to it. The easiest way to remedy this is to send your Fitbit ID to our support team, who can disconnect your Fitbit from your other account.

    Here is how you get your Fitbit ID via your dashboard:
    Log in to Fitbit.com and click on the person icon in the upper right of the screen and then select My Dashboard.
    From here, click on your profile icon in the upper right of the screen.
    This will take you to your Fitbit.com Profile and now copy the URL at the top and paste it in the email reply to us. ( your Fitbit ID will look something like fitbit.com/XXXXXX )


    You can also find your ID in the Fitbit app:
    1. Tap on the You option in the lower right of the app
    2. Tap on your name
    3. UserID can be found at the bottom of the screen.

    Once you have that, send a support request to us with that information and we should be able to help you immediately; To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

Answers

  • karona2182
    karona2182 Posts: 4 Member
    I just joined up recently, and I cannot get my Fitbit to connect to mfp. There's a section there that says Don't track steps and it is a Blue box with a check in it and I tried to uncheck the box but it doesn't do anything.

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