Getting rid of message indicator

BlueberryRipple
BlueberryRipple Posts: 10 Member
in MyFitnessPal Tech Support Questions
Hi there,
I wonder if anyone can help?
I don’t have any unread messages or communications in the system but I’ve got a persistent red indicator which I can’t get rid of.
I’ve tried deleting and reinstalling, but even that doesn’t work.
Any ideas? :-)

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Best Answers

  • springlering62
    springlering62 Posts: 8,640 Member
    edited December 18 Answer ✓
    I’m assuming Android, because I e never seen this on the iOS app, and I’ve used it for years.

    Try going to the community page, click the notification bell (it’s at the very top in this iOS app screenshot).

    nbjfo78sfbmk.jpeg


    If it’s showing posts that need to be read, (again, iOS, but Android should be similar) go to the bottom and there should be a button above the swirled arrow that says “Mark All As Read”.

    That should clear any pending community notifications.

    This screenshot doesn’t show it because I’m current, but it should be in the general area where the arrow is pointing.

    If that doesn’t work, check “friends” to see if you have any pending requests, and likewise check “messages” to see if any PMs from friends are sitting there, unread.
  • Jean
    Jean Posts: 871 MFP Staff
    Answer ✓
    Apologies for any problems you are having. Please reach out to our dedicated support team for further assistance via https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

Answers

  • vitalitybycarrie
    vitalitybycarrie Posts: 3 Member
    I’m having the same issue!
  • claireychn074
    claireychn074 Posts: 1,646 Member
    I think it’s a hiccup as I’ve had it for a few days. Then it went and came back (iOS). I don’t have any messages, no pending requests and I don’t appear to have been tagged in anything. I also can’t get the main notifications icon to do anything - which might be where the issue is?
  • BlueberryRipple
    BlueberryRipple Posts: 10 Member
    It is an iPhone – but that worked a treat and thank you so much! It was driving me nuts and now my screen is all nice and tidy again. I thank you. X

    springlering62 wrote: »
    I’m assuming Android, because I e never seen this on the iOS app, and I’ve used it for years.

    Try going to the community page, click the notification bell (it’s at the very top in this iOS app screenshot).

    nbjfo78sfbmk.jpeg


    If it’s showing posts that need to be read, (again, iOS, but Android should be similar) go to the bottom and there should be a button above the swirled arrow that says “Mark All As Read”.

    That should clear any pending community notifications.

    This screenshot doesn’t show it because I’m current, but it should be in the general area where the arrow is pointing.

    If that doesn’t work, check “friends” to see if you have any pending requests, and likewise check “messages” to see if any PMs from friends are sitting there, unread.

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