Anyone having issues with Premium not showing on their accounts?

Merkavar
Merkavar Posts: 3,111 Member
edited August 30 in MyFitnessPal Tech Support Questions

I pay yearly and it is still in the month of August so there should be no issues with payment timings etc

But even though I paid 30 Aug 2024 and have a payment pending on the 1st of September the app and website is covered in premium icons, hiding content and covered in ads.

has something changed?

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Answers

  • Merkavar
    Merkavar Posts: 3,111 Member

    Now I even have a receipt saying that I have paid on the 29th

  • durden
    durden Posts: 4,410 MFP Staff

    Apologies for any problems you are having. To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com

  • Merkavar
    Merkavar Posts: 3,111 Member

    Already contacted support, problem solves now.

    Not sure if they did anything or if they just waited for the payment to clear because of a public holiday in the US :D

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