Can't access account

wilma2211
wilma2211 Posts: 1 Member
in Chit-Chat

As of today I am no longer able to access my account. Instead of seeing the food diary tracker I see a black page with lines of data on it that looks like something you would create in basic web design. When I click on food diary it takes me nowhere. Any ideas? Tell me they didn't take down the old food diary while they're working on the new one?

Answers

  • Redux6
    Redux6 Posts: 90 Member
    edited November 20

    If you are using a desktop computer, this can probably be remedied by clearing your cache - but first try this: Open a new incognito window (press control, shift and N all at the same time)


    When the new window appears navigate to MyFitnessPal and log in as usual. Tell me if this fixes it.

    If you are using a mobile version, the easiest course of action is to delete the app and reinstall it on your phone. Happy to help if you need pointers.

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