AT&T Rocks!!! So excited!

I am glad you are all happy w/AT &T. I will NEVER be their customer again. A few years ago, when I changed jobs, my AT&T phone worked flawlessly in my office for about two years, then I suddenly had crappy signal strength and my phone kept roaming to other carriers. When I complained, they blamed it on interference from my building, which was baloney, since nothing had changed and other carriers worked fine in our building,AND it worked fine before the problem started.

Their next excuse was that "the other carriers have their signal turned up too high." If you know anything at all about cell technology, you understand that is an even bigger crock of baloney.

I found if I walked to the edge of the parking lot, I could ususally make a call. Sometimes I received them in the building, sometimes not.

The you-know what hit the fan the day I drove out of the parking lot, got a voice mail tone and listened to a message that stated my husband had been trying to reach me due to an emergency for the past 3 hours and kept getting voice mail. He had been hiking in the Columbia Gorge with friend who took a fall that turned out to be fatal. He had wanted me to come to where he was to help with the aftermath, and it took me over 4 hours to get to where he was, thanks to AT &T's crappy service.
(If you are wondering why he couldn't call me on a landline, I worked in call center and we could not receive personal incoming calls.)

I waited about 2 weeks until I felt I could make a call without threatening mayhem. It took me an hour and half and multiple transfers to finally get to a engineering type who admitted that although my office is within a mile of an interstate freeway, inside the city limits of the 4 th largest city in the State of Washington, and less than 1/2 a mile from an AT & T store, it was "outside our service area."

When I asked him why it worked fine for the first year I worked at that location, he admitted they had "decided not to renew some roaming arrangements" they had with another carrier to serve that area. When I asked why they would do something that would adversely impact service in a totally developed area, inside the city limits, and not publicize what they were doing,I was told it was to "enhance profitability." Since my contract had already expired with them, I "enhanced" their profitability by switching to another carrier!!

I am also no fan of T-mobile. A friend of mine had her service interrupted twice for non payment during the time she had her account set up to be automatically paid via credit card. In both cases, the payment was received on time. She gave up and switched. My own experience with them involved an unauthorized person restarting an account that I had cancelled. It happened because a brain dead employee in their retail location failed to follow any of the procedures in place for verifying identity. The refused to acknowledge their mistake and in order to avoid my credit being impacted, I ended up paying the bill to avoid jeopardizing my credit and a pending home refinance. The minute another account I had with them reached the end of the contract, I changed to Sprint, and after almost a year, I am pleased with their service and have found their customer service department to be superior to AT &T and T-mobile. (No I DON'T work for Sprint!!)

I would guess someone has a horror story about Sprint and any other carrier for that matter, but I just couldn't let the love fest for AT &T pass without an alternate viewpoint.