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Fitbit Technical Help

redfiona99
redfiona99 Posts: 116 Member
edited November 2024 in Fitness and Exercise
For a friend - Fitbit is refusing to hold charge. Is it fixable or is it likely to be a terminal problem?

Replies

  • brianpperkins
    brianpperkins Posts: 6,124 Member
    Probably terminal ... a more logical approach to the issue would be to contact Fitbit customer service.
  • redfiona99
    redfiona99 Posts: 116 Member
    I suspect she's already done that. Occasionally people come up with non-official work arounds that work better than the official advice.
  • redwoodkestrel
    redwoodkestrel Posts: 339 Member
    Fitbit customer service is really great - I've heard stories of them replacing people's Fitbits when they lost them... something that usually just gets blamed on the customer. Depending on how old the device is, I think it's definitely worth it to contact them and see if they can replace it or offer a discount on a new one.
  • redfiona99
    redfiona99 Posts: 116 Member
    Thanks for that suggestion. I'll pass it along.
This discussion has been closed.

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