Issue with the app
![clf1284](https://dakd0cjsv8wfa.cloudfront.net/images/photos/user/81d6/9ebe/309d/ec0b/6a65/facb/5c1a/315db6f3198e3bdf78cfd1f3114be2242050.jpg)
clf1284
Posts: 44 Member
Sorry if this is out of place, but I didn't know where it really belonged. I went to the support/help board but I didn't have an option to create a new discussion.
Anyway, for some reason my weight loss isn't showing up properly on the app. Not on my profile. Once I view my progress, it's right. Otherwise it's about 30 pounds off. It's a minor issue, but I've worked hard to lose those pounds and I would prefer them be showed properly.
Anyway, for some reason my weight loss isn't showing up properly on the app. Not on my profile. Once I view my progress, it's right. Otherwise it's about 30 pounds off. It's a minor issue, but I've worked hard to lose those pounds and I would prefer them be showed properly.
![:) :)](https://community.myfitnesspal.com/en/resources/emoji/smile.png)
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Replies
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i would submit a ticket with customer support! http://myfitnesspal.desk.com/ you worked hard for those numbers so they should be right0
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ThePinkPanda wrote: »i would submit a ticket with customer support! http://myfitnesspal.desk.com/ you worked hard for those numbers so they should be right
Thanks! I will do that0 -
@clf1284
You have to adjust your starting date/weight to show your highest weight, but it has to be the oldest date/weight for the total weight lost to be correct. There are two ways to do this on the Web version.
Navigate to APPS > Tickers > Update your weight data. Enter your desired starting weight and click Save Changes. That will update the oldest date/weight in your profile.
Alternately, navigate to MY HOME > Check-in > Edit Previous Entries. Scroll down and click on the highest page number to take you to the oldest date/weight entry. Once you find your oldest date/weight entry, under Add New Entry, enter the new date/weight and click Add New Entry. That will replace the oldest date/weight with your new one.0
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