MFP won't sync steps to Fitbit

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Replies

  • VanVanDiane
    VanVanDiane Posts: 1,402 Member
    edited June 2019
    Alijirwin wrote: »
    have done everything above and still wont sync gggrrrr

    There's an acknowledged issue today - we just have to wait for it to be sorted

    ETA: https://myfitnesspal.desk.com/customer/portal/articles/2976520-fitbit-sync-issues
  • Alijirwin
    Alijirwin Posts: 2 Member
    Ahh thank you I though I was going crazy
  • claireandalanswedding2922
    claireandalanswedding2922 Posts: 2 Member
    Hi. I have done all of the above and my Fitbit STILL will not sync with MFP.
    I have to do it everyday for my steps to show from my Fitbit to MFP???
    REALLY annoying.
    Can anyone pls help? 🤦🏻‍♀️
  • heybales
    heybales Posts: 18,842 Member
    Not mentioned in the comments in this thread that is basic but required.
    And many of the convoluted steps may have made it right.

    MFP app settings for Step Source - confirm it says Fitbit AFTER you have confirmed it is setup to be synced accounts.

    An app update sometimes loses that setting.
  • claireandalanswedding2922
    claireandalanswedding2922 Posts: 2 Member
    Hi.
    Yes in MFP app it is ticked to use Fitbit steps? 🤷🏻‍♀️
  • angelinacarrara
    angelinacarrara Posts: 1 Member
    I contacted MyFitnessPal through their online help

    They were very helpful. Not sure if this happened to you but I renamed my username in the app and that created a subsequent account and now both accounts were trying to link to Fitbit which isn’t possible. You will have to have a support person from MyFitnessPal correct this. Use their online site, scroll to the bottom of the page to contact us then click on Click Away under contact support. A Get Help icon in the bottom right presents itself, click it and fill it out. You’ll get an email which you can respond via their email they send you! Good luck everyone! It works for me now!

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