Fitbit steps help Iphone5s

jwsfzr600
jwsfzr600 Posts: 61 Member
in Introduce Yourself
my fitness pal and fitbit or not syncing together. Anyone having the same problem.

Replies

  • hixinthestix
    hixinthestix Posts: 1 Member
    I am having problems as well. How do you disconnect and reconnect?
  • Terryb99
    Terryb99 Posts: 23 Member
    Mine stopped syncing 2 days ago.
    Disconnect and reconnect gets one sync, then no more.
    On the app, the steps are no longer under the calories in and out heading
    I walk ALOT, this is not nice, lol
  • CyberTone
    CyberTone Posts: 7,337 Member
    ​Please check the list of Community Questions on the MFP Help page for current known issues.

    http://myfitnesspal.desk.com/customer/portal/articles/1970451--members-may-experience-some-steps-issues-5-5-5-8-
  • drewrilett
    drewrilett Posts: 13 Member
    I had the same issue.

    • Disconnect your FitBit from your MFP on the MFP website via Apps > FitBit Tracker > Disconnect.
    • Revoke access to MFP on the FitBit website via Settings > Applications.
    • Re-connect FitBit to MFP on the MFP website via Apps > FitBit Tracker > Connect.
    • Finally (and the most important bit), in the MFP app on your phone, go to More > Steps and you should see its set to "Don't track steps", select FitBit from the list and now the steps should be showing again on your home page in both the MFP App and website along with the Exercise count.

    Hope that helps everyone as it fixed it for me

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