Fitbit stopped recording on MFP

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mattlynch2015
mattlynch2015 Posts: 17 Member
in Health and Weight Loss
hi, my Fitbit charge has not recorded any steps today was working as normal yestday???

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  • rosebette
    rosebette Posts: 1,659 Member
    edited May 2015
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    This happened to me yesterday. I had to resync the FitBit to my computer and then reload the MFP page. Some people say you actually have to disconnect the device in MFP and then reconnect it. Anyway, it worked. I know how discouraging it is, since I walked about 2 miles and MFP was showing 0 calories added for exercise.
  • NobodyPutsAmyInTheCorner
    NobodyPutsAmyInTheCorner Posts: 1,018 Member
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    It's a known issue and should hopefully be fixed by Monday. I say hopefully...
  • drewrilett
    drewrilett Posts: 13 Member
    edited May 2015
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    I had the same issue.

    • Disconnect your FitBit from your MFP on the MFP website via Apps > FitBit Tracker > Disconnect.
    • Revoke access to MFP on the FitBit website via Settings > Applications.
    • Re-connect FitBit to MFP on the MFP website via Apps > FitBit Tracker > Connect.
    • Finally (and the most important bit), in the MFP app on your phone, go to More > Steps and you should see its set to "Don't track steps", select FitBit from the list and now the steps should be showing again on your home page in both the MFP App and website along with the Exercise count.

    Hope that helps everyone as it fixed it for me

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