Fitbit won't sync

jambroy

hello I'm just returning to MyFitnessPal I've used it in the past but suddenly my fit bit won't sync it shows that it's connected but always shows zero steps yesterday I've got 18,000 steps nothing registers in MyFitnessPal any suggestions?

amethyst1973

I'm having the same problem. Just set up my new fit bit and it isn't allowing me to do it. It says connect which I do, then nothing happens. It isn't showing my steps for the day. Tried google but nothing I can understand.

amethyst1973

I think I have figured it out, if you go to the 'more' bit at the bottom right of the page where it goes to community, blog etc. At the bottom it says sync. It then shows the steps on your exercise page. It doesn't give me any extra calories but I figure that is because I only started this evening so haven't done many steps. I will figure out how you get it to add if you run etc. Hope that helps.

jambroy

I just did that, it said sync completed and the the bar on my home page that say 0 out of 10000 steps said "updating" but it still says zero. I have 10000 steps already. Thanks for the feedback though! Any other suggestions?

DawnieB1977

I had that problem last week, it didn't sync for about 4 days. It was also showing the wrong time. I reset it, deleted and re-added the app, and then it eventually worked, but the time was still wrong, and the sync was taking ages, then all of a sudden yesterday the time went back to normal and the sync is fast again.

jambroy

Thank you, will try all of the above!

avidwriter

with my fitbit flex the fitbit app counts steps and has the MFP calories, but not in the MFP app? I thought the fitbit was supposed to update both? thanks