Samsung Gear S2 and S Health not tracking calories - frustrated

Sarahb29

Just wondering if anyone on MFP uses these as well as MFP. I went for a walk today at lunch to get some exercise in and sometimes it will map my route fine, but today and yesterday it didn't. It tracked my heart beat but my miles walked is 0 and calories burned is 0. On my smart watch I did set location services to On.

Now I have no idea how many calories to plug into MFP! Is this happening to anyone else?

tomteboda

You might need to update your SHealth software. This happened to my sister, but an update fixed it. I haven't experienced any problem with S Health, personally, but I have it on my S4.

You may have also told it to pause counting steps by accident. This is under "steps" and the menu "more" on my phone, not entirely sure where you'd find it in the menus on Gear S2.

Sarahb29

Update: I may have found the problem. In S Health, I've had more success with WiFi being ON during walks. For some reason the software isn't tracking my route with WiFi off, even though my phone has a connection through my mobile network and isn't connected to WiFi.

Posting this for anyone trying to google the problem:
Shealth Samsung Gear S2 tracking calories tracking routes