Issues with the app

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SarahLangley35
SarahLangley35 Posts: 574 Member
edited December 2024 in Getting Started
Has anyone been having a problem with the barcode scanner on the app tonight? It always works but quit working a couple of hours ago.

Replies

  • cwalkernc
    cwalkernc Posts: 2 Member
    edited May 2016
    I am unable to use the scanner as of yesterday. When I attempt to use it, I get a pop-up that says :

    "Please wait while we install the barcode scanner. If you have problems, please make sure you are connected to the internet."

    There is a [CANCEL] button below this.

    This message never goes away and the barcode scanner just isn't available.
  • cwalkernc
    cwalkernc Posts: 2 Member
    It looks like a lot of people are having problems with the scanner according to questions posted in the tech assistance area.
  • SarahLangley35
    SarahLangley35 Posts: 574 Member
    I e-mailed then and they have switched back to the old scanner for now thankfully!
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