MFP not calculating steps into calories on iPhone.

jimgregg724
jimgregg724 Posts: 30 Member
in Chit-Chat
Does anyone have a clue as to how one can fix this annoying problem?

Replies

  • eggman1986
    eggman1986 Posts: 3 Member
    It's happening on Android phones too! This happens at least once a week and I'm tired of sending them emails. They need to figure out how to fix this problem once and for all! !!!!
  • jimgregg724
    jimgregg724 Posts: 30 Member
    This is the reply I just received from customer support via email:

    "Betty wrote:
    JUL 20, 2016 | 02:33PM PDT
    Hello,

    Thank you for taking the time to contact us and for bringing this to our attention. We are aware of the issue that is causing Daily Exercise Adjustments not to appear in member's Exercise Diaries. This is not specific to a single integration partner and is affecting many of our members. We are working hard to try and get this resolved as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

    We will continue to update this article here, http://myfitnesspal.desk.com/customer/portal/articles/2504346-not-seeing-partner-adjustment-in-exercise-diary​, as more information becomes available. Please check back for further updates."
  • cynthiamorgason
    cynthiamorgason Posts: 2 Member
    I think this is the problem that I have been having regularly since I joined (February 2015). I set my steps to use the iPhone Health Kit's steps, but regularly MFP tool will "zero" them out -- seemingly arbitrarily! I try everything to synch them but to no avail. They most frequently go to zero at Midnight, despite me seeing them on the MFP app during the day and synching regularly. Betty is one of the Customer Support people helping me (in addition to Artie), but they have had no luck figuring out what the issue is, nor helping me to recover the steps in the system (even though I show them screen shots of exactly what my iPhone said, before MFP wiped them out. Please let me know if either of you (or anyone else reading this) has had a similar experience that was RESOLVED by MFP. Thanks!
  • cynthiamorgason
    cynthiamorgason Posts: 2 Member
    One other thing -- Do either of you (or anyone else) know of a way to talk to a person (live) when things with the support team/email method appear to be "stuck"? Is there anyway to escalate a situation to anyone within the MFP organization or its parent company, Under Armour? Thanks

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